March, 2020

article thumbnail

Retention is the New Growth – Why Customer Success Is Critical Today

SBI Growth

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.

Retention 401
article thumbnail

Sales may be about to get harder

Sales 2.0

I’m getting that feeling right now that I am living in a movie. Big events are happening so quickly it’s hard to keep up. One of the lessons I’ve learned is a crisis is not the time to get stuck. It’s time to take action…and to do so soon. In the sales realm I believe we may be about to see a big shift. The global crisis is taking up everyone’s mindshare.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

No One To Call? B t

The Pipeline

By Tibor Shanto. The tremors just keep on coming and people keep trying to adjust to the daily change. I understand the initial shock of facing a canyon of empty towers; every one has gone home. Seeming like they took all your opportunities with them. Maybe, but I doubt it. But the goal is to defeat the virus by staying in, not by not working. We live in 2020, the office is a relic, just like gas-powered cars are.

Wireless 397
article thumbnail

Here’s to the REAL men!

Bernadette McClelland

Here’s to the amazing ones. The men. The supporters. The dependables. The backstops on the field of home runs. The ones who see their women very differently. Who respect their ambition, Their dreams and their skills. And fuel their insane and innate drive. To just go for it! To the many who may think these men soft, or weak, or submissive. While they take a backseat and play Mr Mom.

Energy 368
article thumbnail

The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

article thumbnail

The New York Times' Misleading Article on Assessments and Their Use Cases

Understanding the Sales Force

I'm not usually late but I'm really late on this topic! Back in September The New York Times, which is often accused of publishing fake news, published an interesting article comparing personality tests to astrology. The story included specific assessments like The Myers-Briggs Type Indicator , The Hartman Personality Profile (Color Code), Plum , and DiSC.

Report 351

More Trending

article thumbnail

During a Crisis, CEOs Should Lead Internal Communications

SBI Growth

Market-leading CEOs work closely with their leadership teams to maintain strong and transparent communication with not only their customers but also their employees. Every employee is an ambassador of the brand, and without clear guidance and communication internally, external messages.

Leads 339
article thumbnail

Empathy and EI: Soft Skills and Sales Results

Connect2Sell

These are the questions buyers ask themselves about sellers. These back-of-the-mind questions influence buyers’ decisions to meet with you and buy from you.

article thumbnail

A Discovery Question You Should Always Ask

The Pipeline

By Tibor Shanto. Discovery is a great opportunity to not only dig in with the buyer but also get to the “Real” of the sale. There is a discovery question you should always ask. More importantly, it is an opportunity to differentiate yourself based on how you sell, not your product. Asking the fast-food main-stream variety discovery questions leads to that level of nutritional value to a sales conversation for a buyer.

Lead Rank 383
article thumbnail

The 7 Habits of Highly Effective Salespeople

Sales and Marketing Management

Author: Randy Illig In 1990, I’d just started a business that would prosper or die based on my sales success. No sales, no company. At the time, “The 7 Habits of Highly Effective People” was making waves on the bestseller lists, so I picked it up. As popular as it was for leaders and goal-getters, I discovered the habits applied just as well to salespeople, and the book became my how-to manual for selling.

article thumbnail

Supercharge Your Sales: 5 Steps to Effortless Selling

Sales teams often lose precious time hunting for updated sales materials, while marketing struggles to keep these assets accessible and current. It's not just about managing; it's about seamlessly finding, presenting, and sharing critical sales content. All of this takes place within an intuitive, unified platform. Dive into Showell's groundbreaking content management realm.

article thumbnail

Why You Will Finally Pay the Price of Not Selling Value

Understanding the Sales Force

Given the current circumstances - a Global Pandemic and an economy where so many industries have been shut down or compromised - selling value will be more important than ever. The result of selling value is that you are able to win the business despite not having the best price. But when we talk about selling value, what does it really mean? One sales expert who reached out to me last week was worried that when we are focusing on the Value Selling Competency, uninformed salespeople interpret th

Industry 339
article thumbnail

What’s Holding You Back?

Steven Rosen

What’s Holding You Back? It’s a new year and a new decade. It is time to reflect on where you are, where you would like to be and commit yourself to get there. Like most sales leaders, you want to achieve your sales objectives. You may want to be the top region, and you may even want to take your career to the next level. Is there something holding you back?

Energy 294
article thumbnail

What Virtual Selling Means for Your ‘Field’ Sellers

SBI Growth

Your field sellers are certainly not strangers to phone or web meetings, but until we’re clear of CoVid-10, that’s ALL they can do to continue selling. Does that mean your entire sales organization just shifted to an inside sales model?

article thumbnail

23 Tips for Working from Home

The Sales Heretic

The world has changed. Due to the COVID-19 pandemic, most states in the US—and many other parts of the world—are under “Shelter at Home” orders. Which means that millions of people who used to go to an office every day are now working at home. Most of them for the first time. If you’re one [.].

Customer 292
article thumbnail

Redefining the CDP: 8 Data-Driven Designs for Successful Customer Journeys

In this guide, discover 8 use cases for how a customer data platform can tackle common challenges faced by marketing, commerce, service, and sales teams. With helpful diagrams and simple explanations in each use case, see how Salesforce’s CDP, Data Cloud for Marketing, powers personalized, real-time experiences across marketing, with capabilities that include: Optimizing ad spend Powering dynamic website content Increasing upselling and cross-selling Resolving service cases with marketing data B

article thumbnail

Change – Too much of a good thing?

The Pipeline

By Tibor Shanto. Change is a constant , it’s all around us, and it’s hard; keeping up is a continual challenge. And while change does bring good, you know what they say about too much of a good thing? Yet we, pundits and leaders, ask people to take on more change every day. Salespeople are asked to change themselves, change how and who they deal with, change the focus of their conversations, and more.

article thumbnail

Is Your Sales Team Leaving Money On The Table?

Sales and Marketing Management

Author: Andres Lares The phrase “leaving money on the table” is an idiom that means not getting as much money as you could from a transaction. Whether you are a banker where up-selling and cross-selling is the difference between profit and loss (“Did you know we also offer great rates on mortgages.”), or you sell products in a competitive environment and you have to concede on price in some SKUs in order to win the rest of the business (“I can provide that rate for the carpet in the hallways if

article thumbnail

3 Steps You Must Take Today to Save Your Company From This Economic Downturn

Understanding the Sales Force

You know the stories of the Three Stooges, The Three Little Pigs, The Three Bears, and baseball fans have just heard about The Three Batter Minimum (how stupid!). We're not going to discuss any of those threes today but we will talk about the three things companies must do, right now, in this quickly disintegrating economy, to drive revenue.

Company 332
article thumbnail

How Did You Do in the First Week of Coronavirus?

Steven Rosen

You have just gone through the first week of the COVID-19 crisis. Pat yourself on the back because no one else will with social distancing rules in effect. Have you: Successfully transitioned your sales team to WFH status? Held at least one online team meeting? Connected with a least one of your customers online? Done any training for your sales team?

article thumbnail

Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

article thumbnail

How a Sales Leader Manages a Remote Workforce

SBI Growth

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. The landscape has changed drastically and integrating a successful strategy is no easy feat. There are a variety of ideas and definitions that surround “digital,” and Scott addresses common issues that companies run into when undergoing their own digital transformation.

Segment 320
article thumbnail

Why People Buy Taffy (And what it means for YOUR sales)

The Sales Heretic

In 1885, Joseph Fralinger—a former glassblower and fish merchant—took over a taffy stand in Atlantic City, New Jersey. He bought some books on candy-making and set about learning the business. Before long, he was offering 25 different flavors of saltwater taffy and was one of the most successful candy shops on the Boardwalk. But this [.].

Sales 280
article thumbnail

First Item On My To-Do List

The Pipeline

By Tibor Shanto. Done right to-do lists can be a great productivity tool, ensuring that you focused, not distracted. Done wrong, it can lead to long term issues. I talk a lot about habits, and how they make up 40% of your daily activities. To-do lists either allow you to point that 40% at things that get you ahead or trap you into repeating bad habits.

Call-back 319
article thumbnail

Storytelling Is One of the Essential Soft Skills to Succeed in Selling

Connect2Sell

Maybe you’ve heard: Storytelling is the most powerful tool in your selling toolbox. – Natasha Che, Entrepreneur.com. Storytelling is a must-have sales skill. – Sean Pinegar, Tenfold. Top sellers use the power of story to mesmerize. – Mike Schultz, RAIN Group. Stories trigger emotional responses. – Emma Brudner, HubSpot. Stories transform beliefs and change minds. – Matt Sharrers, Sales Benchmark Index.

Hubspot 268
article thumbnail

Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

article thumbnail

5 Ways to Generate Leads after Coronavirus Canceled Your Event

Zoominfo

In just a few weeks, the novel coronavirus COVID-19 has become a globe-wide pandemic and changed our lives in fundamental ways. Naturally, a health crisis of this magnitude has also turned the business world on its head. No matter what industry you work in, you’ve likely been a part of these changes. Maybe your entire office […].

article thumbnail

Surviving and Thriving After a Black Swan

Aviso

Those of us who read Nassim Taleb’s book Black Swan know we’re experiencing a major shock event. Here are just some of the things you are likely to hear in the coming months ? “We would have won, but the other team just gave the deal away” ? “Because we missed intermediate milestones doesn’t mean […]. The post Surviving and Thriving After a Black Swan appeared first on Aviso.

Sales 159
article thumbnail

Keeping the Lights on Through the Crisis – What Do We Do Now?

SBI Growth

An executive team sits in front of their computers watching the concerned and, in some cases, confused faces of one another. They have completed the gut-wrenching discussion about who stays and who goes, either permanently or temporarily, to provide some.

article thumbnail

Automation Run Amuck

Membrain

Technology is a double edged sword. We can use it to improve the impact, value, effectiveness, and efficiency in engaging prospects and customers. At the same time, we can use it to drive away customers/prospects by creating crap at the speed of light.

article thumbnail

Strategic ABM Gifting: A CMO’s Silver Bullet to Engage the Enterprise

Today’s customers are hungry for human connections, but how do you break through the digital noise? How do you connect on a more personal level? A strategic ABM gifting campaign can help. You can target accounts and prospects by sending gifts or direct mail. It will help you stand out from the crowd and increase your chances to connect. Download Sendoso’s complimentary eBook to learn: Effective ways to level up your gifting strategy for the enterprise customers.

article thumbnail

All That’s Changed Is Their Objectives

The Pipeline

By Tibor Shanto. “Starve your distractions, feed your focus.” — Daniel Goleman. I had to sit back and think hard about how to jump into the stream of pundit babble about COVID 19. We must acknowledge the reality of the event, and the impact on our families, friends, colleagues, clients, employees and the business. While the world around us has indeed altered, our reaction can and should, extend from our current sales approach and process.

article thumbnail

Real Estate and the Corona Virus

Grant Cardone

I have been planning for an economic correction for some time now and been very verbal about it. I have clearly stated on all of my social platforms the stock market was greatly due for a correction, warning friends, family, and investors at Cardone Capital to avoid investing in businesses and industries based on discretionary spending and invest only in instruments that are. a) necessary. b) real assets. c) produce cash flow.

article thumbnail

How to Turn a Field Sales Rep Into an Inside Sales Rep (And Still Make Quota)

Gong.io

Career shift? New sales model? Sales team temporarily grounded? There’s no shortage of reasons to make the case for moving outside reps to inside roles. Here’s what you – aka sales professionals – need to know to make the switch. . And keep knocking your number out of the park. #1 Master the Online Demo. It’s the ultimate test to becoming a world-class inside sales rep. .