MTD Sales Training

MARCH 5, 2019

It could range from your marketing messages, through to your website, to the condition of your premises from the outside, to the way customer enquiries and complaints are handled, right through to the way the product works when they have bought it. It’s anytime a customer has contact with your company.

Customer Service 225

Customer Service Customer Hotels Cold Calling 225

MTD Sales Training

MAY 23, 2018

We had an enquiry last month from a sales manager who asked us to work with his sales team for half-a-day on closing techniques. He said his team was good at relationship-building but when it came to the close, they needed help. They simply didn’t know what to say to get the order without it appearing to put pressure on the prospect.

Closing 169

Closing Prospecting Benefit Training 169

MTD Sales Training

APRIL 2, 2019

The main benefits of a CRM system become evident when its information is being utilised by just one department for every enquiry. This builds confidence in your company by the customer, as they enjoy the results of your company working together and providing the quality of service that enhances loyalty, even if things do go wrong.

Benefit 185

Benefit CRM System Loyalty 185

Pipeliner

NOVEMBER 2, 2021

If a customer is directed to customer service, the operator will then have a log of the conversation, allowing them context on the enquiry without having to go through the routine of asking the same questions again, which can be annoying to the customer.

Customer Service 94

Customer Service Strategy Customer Licensing 94

MTD Sales Training

APRIL 7, 2020

We’re receiving a relatively large number of enquiries from sales people asking what advice we can offer for those who are still offering products and services, without being able to meet clients face to face. So, what are the best practices when a country is in lockdown, but still needs to move stock and clients still need to buy form us?

Face-to-face 210

Face-to-face Decision Maker Skype Microsoft 210

MTD Sales Training

MARCH 12, 2019

He would make enquiries as to what was wrong and ask you some deep questions to ascertain exactly which direction he should take the conversation. Imagine you’re a doctor. What would the doctor say to you when you went into his surgery? Would he just give you prescription straight away? No of course not.

Customer 181

Customer How To Exact Buyer 181

MTD Sales Training

JULY 17, 2012

The lessons from this exchange: Respond in a very timely manner to email enquiries. I’m trying to give them some money here! Not the other way around! There are excuses on nearly everyone line of that email! Make it easy for your prospective clients to meet with you. Do go out of your way to help them!

Examples 266

Examples Exact Meeting Report 266

Sales and Marketing Management

DECEMBER 26, 2019

Having a website that stands out and delivers a great user experience can help potential buyers find your business and encourage them to engage, be that making a purchase or sending an initial enquiry. . The most effective B2B websites are continually nurtured and developed.

B2B 177

B2B B2C Marketing Qualified Lead Trends 177

Artesian Solutions

APRIL 27, 2020

Artesian is offering free access for its subscribers to its online service to pre-screen loan applications and triage lending enquiries. In the weeks since the Coronavirus Business Interruption Loan Scheme (CBILS) opened, around 300,000 businesses made informal application enquiries.

Scale 52

Scale Banking SME Government 52

Artesian Solutions

APRIL 27, 2020

Artesian is offering free access for its subscribers to its online service to pre-screen loan applications and triage lending enquiries. In the weeks since the Coronavirus Business Interruption Loan Scheme (CBILS) opened, around 300,000 businesses made informal application enquiries.

Scale 52

Scale Banking SME Government 52

MTD Sales Training

APRIL 18, 2018

Keeping promises and following up with enquiries when possible. Building deep relationships with team members of the decision-makers. Listening for background information as you’re discussing ideas with people. Identifying key personnel who have an influence on buying strategies.

Customer 181

Customer Decision Maker Face-to-face Influencer 181

MTD Sales Training

AUGUST 9, 2016

B2B buyers are self-educating online before making any enquiries about the products and services you may be offering. By embracing the new way buyers are making decisions these days , you become the kind of salesperson that buyers actually want to see.in the future.

Negotiation 120

Negotiation Lead Generation Buyer Inside Sales 120

MTD Sales Training

APRIL 25, 2017

Write A Weekly Email Tip To Be Sent To All Businesses Who Make Enquiries Of Your Services. Ensure You Create Details On Your CRM System Of Every Prospect Opportunity. So you have something to share with them on each contact. Even if they don’t buy now, they will see the value of dealing with you sometime in the future.

Prospecting 120

Prospecting Face-to-face Social Media Advertising 120

SBI

JANUARY 21, 2020

For instance, all the bots in place to provide instant enquiry handling which smoothly escalates to the human touch as soon as required. And these days, it’s all about ‘speed to lead’ – people won’t wait anymore; whether it’s a visit to your website or your tradeshow booth. And, even before that, how’s your website structure?

Sales Qualified Lead 112

Sales Qualified Lead Lead Qualification Follow-up Inside Sales 112

MTD Sales Training

DECEMBER 27, 2018

Ask yourself these questions: How is my service set up to respond swiftly to customer enquiries? By responding quickly to those ever-changing needs, we show ourselves to be a valuable asset to our client’s business, because we are able to aid them to adapt and become flexible in the way they deal with issues and their customer concerns.

Customer 120

Customer Loyalty Vendor Competition 120

Apptivo

JULY 28, 2023

Faster response time Canned replies or email templates, which allow users to construct predefined responses to common enquiries or commonly asked questions, are frequently included in Email Response Management Software. These features enable teams to collaborate effectively, guaranteeing timely and suitable responses to client enquiries.

System 52

System Ideal Customer Profile Guarantee Consumer 52

Apptivo

MARCH 7, 2023

By tracking the contact history of a particular client who had called up and what were the outcomes of the previous interaction(s), the current enquiry is handled efficiently. Improving Customer Service A good contact management system helps in better customer service.

System 59

System Benefit Segment Demographics 59

Artesian Solutions

AUGUST 19, 2020

Artesian Solutions, a leading provider of client intelligence and risk solutions for the corporate and commercial banking frontline, launched its CBILS programme in April, responding to the huge surge in demand from the banking sector for a digital tool to rapidly pre-screen loan applications and triage lending enquiries.

Banking 59

Banking Positioning SME Face-to-face 59

Apptivo

AUGUST 24, 2023

For example, if a sales representative receives a lead’s enquiry at a trade show and answers quickly with personalized information via the Mobile CRM app, the lead is more likely to be engaged and move closer to making a purchasing decision.

Enterprise 52

Enterprise Enterprise Benefit CRM 52

SBI

JANUARY 21, 2020

For instance, all the bots in place to provide instant enquiry handling which smoothly escalates to the human touch as soon as required. And these days, it’s all about ‘speed to lead’ – people won’t wait anymore; whether it’s a visit to your website or your tradeshow booth. And, even before that, how’s your website structure?

Sales Qualified Lead 65

Sales Qualified Lead Lead Qualification Follow-up Inside Sales 65

LinkedFusion

SEPTEMBER 22, 2022

This enables companies to get more enquiries for testing. Benefits of building a SaaS Startup Companies get more benefits from SaaS as compared to selling the software. End-users are inclined to test the software through the rental period. Buying software is a big decision and involves a tedious process for the end users.

Benefit 52

Benefit Scale Software Software 52

OpenSymmetry

JANUARY 4, 2018

Join OpenSymmetry, one of the pioneering consulting firms in the SPM industry, on a webinar that explains how today’s SPM technology can automate and improve sales compensation workflows, increase payment accuracies, and reduce enquiries and adjustments in order to reap significant time savings.

Compensation 64

Compensation Commission Incentives Incentive 64

Pipeliner

FEBRUARY 19, 2018

And operations functions — for example repair, maintenance, billing, ordering, service enquiry, fulfillment and delivery — are windows through which people judge whether or not they want to continue to do business with a particular organization.

Customer Service 74

Customer Service Customer Social Media Policies 74

Janek Performance Group

SEPTEMBER 14, 2022

They can respond to pre-programmed questions and direct the prospect to the right place, whether to a sales rep for sales enquiries or someone on the customer service team for customer relations and troubleshooting.

Top of Funnel 62

Top of Funnel Social Media Lead Generation How To 62

Apptivo

AUGUST 17, 2023

From managing regular enquiries and answering FAQs to assisting with order tracking and resolving frequent issues, these chatbots offer the ultimate efficiency boost for customer service. A responsive chatbot communicates with a user while they explore an e-commerce website in search of product or service information.

CRM 52

CRM Lead Rank Sales Qualified Lead Lead Scoring 52

Keith Rosen

MARCH 30, 2011

For more details on the event and how to register, send an email requesting more information to enquiry@kexxel.com. Who Should Attend: Managers and executives. 07 April 2011 – 08 April 2011. Hilton Hotel.

Coaching 67

Coaching Hotels Pharmaceuticals Insurance 67

Jonathan Farrington

AUGUST 19, 2012

OK, it’s time to own up: When you receive a sales enquiry - or even an RFP (Request for proposal) – do you quote exactly what you have been asked, or do you dig beneath the surface to understand why your prospect has decided that this is what they want? Do you take the opportunity to [.].

Proposal 36

Proposal Exact Opportunity Prospecting 36

ExecVision

JUNE 28, 2019

The outcomes of those calls such as leads passed, pipeline generated, closed deals, upsells generated, customer enquiries resolved, etc. Your metrics probably include things like: The number of outbound dials or inbound calls taken. Talk time and/or call length. These are all great things to measure and it’s relatively easy to get the data.

CRM 40

CRM Data Inbound Call-back 40

Keith Rosen

MARCH 30, 2011

For more details on the event and how to register, send an email requesting more information to enquiry@kexxel.com. Who Should Attend: Managers and executives. 07 April 2011 – 08 April 2011. Hilton Hotel.

Coaching 48

Coaching Hotels Pharmaceuticals Insurance 48

Keith Rosen

MARCH 30, 2011

For more details on the event and how to register, send an email requesting more information to enquiry@kexxel.com. Who Should Attend: Managers and executives. 07 April 2011 – 08 April 2011. Hilton Hotel.

Coaching 48

Coaching Hotels Pharmaceuticals Insurance 48

Jonathan Farrington

APRIL 29, 2014

OK, it’s time to own up: When you receive a sales enquiry - or even an RFP (Request for proposal) – do you quote exactly what you have been asked, or do you dig beneath the surface to understand why your prospect has decided that this is what they want? Do you take the opportunity to share your knowledge and offer advice?

Margin 37

Margin Lead Rank Lead Scoring ROI 37

Lessonly

AUGUST 6, 2021

With complicated training comes a glaring area of opportunity for quality training methods and techniques.

Travel 26

Travel Hiring Training Industry 26

Apptivo

DECEMBER 16, 2022

As businesses grow and the number of people interacting with the customer increases, and to scale with customer enquiries, sales opportunities and service requirements, it is important to standardize, monitor & review the quality of service and support provided.

Customer 19

Customer Scale How To Demographics 19

Klozers

SEPTEMBER 26, 2016

When a new prospect makes an enquiry and we don’t respond within 24 hours we are subconsciously telling the prospect we are not that interested. Why your Prospects will love the 24 Hour Rule Unfortunately most people have experienced the opposite of the 24 Hour Rule which is the “Whenever Rule”.

B2B 42

B2B How To Negotiation Proposal 42

SalesHandy

MAY 21, 2019

If companies don’t respond to enquiries within 5 minutes, they risk losing them altogether. With these metrics, you can track the exact activities of your sales reps, and then ascertain whether those activities are leading to conversions. Lead response time. So, how long does it take your reps to respond to an inbound lead?

Top of Funnel 40

Top of Funnel Sales Qualified Lead Funnel Lead Rank 40

Jonathan Farrington

FEBRUARY 23, 2013

No new business can afford to be sloppy about scoring those first few accounts, so with a reliable 4G connection you should be able to respond to enquiries quickly and avoid losing valuable business to your competitors.

Google 31

Google Exact Account Opportunity 31

Allego

APRIL 21, 2020

Right now, we’re getting a lot of inbound enquiries from folks trying to figure out what they need to drive business continuity when everybody’s at home. What are you hearing from training managers? George Donovan, Chief Revenue Officer, Allego : It’s a very confusing time for people.

Cancellation 71

Cancellation Training Hiring Face-to-face 71