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5 Important Customer Care KPIs (and How to Improve Them)

Sales and Marketing Management

So why aren't more companies measuring these key customer care key performance indicators? The post 5 Important Customer Care KPIs (and How to Improve Them) appeared first on Sales & Marketing Management. Customer care metrics are at the core of customer retention.

Customer 374
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You Have to Stop Avoiding Difficult Conversations

Steven Rosen

These discussions, whether addressing underperformance, behavioural issues, or compensation adjustments, are crucial for maintaining a healthy sales environment and driving performance. A Look at the Stats Recent surveys and studies have revealed an uncomfortable truth: many sales managers regularly sidestep difficult conversations.

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(2:56) “The Importance of Setting Learning Goals for Sales Leaders”

Steven Rosen

In this 2:56 video, Steven Rosen and Colleen Stanley discuss the need for sales managers to go beyond setting sales goals and to define learning goals for their teams. They share how organizations can align learning goals with sales goals and invest in training and resources to support their salespeople.

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The Key to Supercharging Annual Performance Reviews

Steven Rosen

Creating Powerful Development Plans It’s the annual performance review (APR) time again. APR is a time-consuming process for the sales leadership team. If all you are going to do is point out wins and losses, then the review process will have little impact on future performance. Last year is past.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Discover the results and why investments in digital transformation and automation are pushing sales teams ahead. Salesforce users were surveyed about the forces shaping today's workplace.

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Turning Vision into Action

Steven Rosen

Keith Rzucidlo , Vice President of Sales at Miller Electric, joins the Sales Leadership Awakening podcast to discuss how to turn visions into actions in sales leadership. Keith shares the importance of patience and reflection in driving behavior change and advises sales leaders on coaching and change management. “I

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Want to increase sales?

The Pipeline

I am proposing that you make it safe to miss a sales target. I have some research that makes this a great debate to have in your sales team right now. Psychological Safety is important to team performance. Setting sales goals where even a 70% level of achievement would be great. Does this describe your sales organisation?

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Top 3 Sales Playbooks to Improve Sales Performance

Forrester reports that 80% of B2B sales will be virtual in the future, and 30% of both buyers and sellers expect to continue working from home post-COVID. The key to unlocking this level of seller agility is dynamic sales playbooks. In this eBook, you will learn: How to improve rep performance using sales playbooks.

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What Awesome Sales Managers are Doing to Crush It!

Speaker: Steven Rosen, MBA, Author, Executive Coach, Speaker, and Top 50 Sales Influencer

The sales industry is filled to the brim with hard working, knowledgeable, and capable managers like you. The problem is that, in spite of all of their hard work, very few sales managers have figured out how to consistently and methodically crush their sales numbers. How successful sales managers are growing their sales.

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Sales Coaching Strategies to Increase Your Team's Revenue

Speaker: Steve Benson, Founder and CEO, Badger Maps

As a sales manager, you’re always looking for ways to better enable your reps. Steve Benson, Founder and CEO of Badger Maps, shares that the best way to improve your sales team’s overall skill level is by identifying top performers and turning them into coaches. Lead your sales team and set them up for success.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.