Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? All told, it was a most fantastic weekend where it was reinforced to me: Don’t forget who your customers are. How do YOU treat your customers so that they talk about your business?

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

The Sales Hunter

NOVEMBER 15, 2011

Small Goals Now Mean Big Results in 2012. But still continue to read my strategy for helping you achieve your 2012 goals. Many of you are starting now to get a sense for what your 2012 goals are going to be. For some of you, it looks like 2012 is going to be a tough year. customer service. February 2012.

Motivation 178

Motivation Ideal Customer Profile Negotiation Hiring 178

The Sales Hunter

NOVEMBER 15, 2012

Cheap prices or cheap customers? I’m a firm believer that a huge by-product of cheap prices is cheap customers. You might say what’s wrong with cheap customers, but I’ll challenge anyone on that comment and here’s why. If you want to get better customers, then start by having better pricing.

Customer 232

Customer Customer Service Motivation Closing 232

Jeffrey Gitomer

AUGUST 31, 2011

. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. You can begin to tell your story about what happened, but that’s not what the customer is looking for. Do they need it by tomorrow?

Hiring 318

Hiring Customer Social Media Loyalty 318

The Sales Hunter

DECEMBER 13, 2011

The Best Way to Get Ready for Your 2012 Price Increase. The best way to get ready for your 2012 price increase? customer service. One Response to “The Best Way to Get Ready for Your 2012 Price Increase” John says: December 13, 2011 at 2:07 pm. Archives Select Month March 2012. February 2012.

Ideal Customer Profile 140

Ideal Customer Profile Hiring Negotiation Facebook 140

Score More Sales

DECEMBER 16, 2011

Putting the Social Into CRM Predictions for 2012. Let’s look at an old definition, the challenges with CRM, and some predictions for 2012. In 2011-12, the addition of “social” to CRM (SCRM) integrates social tools to help business gain key insights from prospective and current customers in some orderly format. Consulting.

Lead Rank 172

Lead Rank Lead Scoring CRM Top of Funnel 172

Zoominfo

NOVEMBER 29, 2023

That’s why it’s important for companies to understand the needs of their younger buyers to avoid costly customer discontent. The marketplace is not just about products or services — digital platforms, social influences, company values, personalization, and authenticity all matter to younger generations. Take the assessment today!

B2B 130

B2B Social Media Loyalty B2C 130

The Sales Hunter

JANUARY 10, 2012

STOP Letting Customers Control Sales Negotiations. Jan 11, 2012. If your customers are controlling sales negotiations, you need a better plan. I’m going to make a safe bet that your customer is controlling you more than you might think. Statements like these from customers are going to happen. Contact Mark.

Negotiation 190

Negotiation Ideal Customer Profile Customer Hiring 190

The Sales Hunter

NOVEMBER 30, 2012

Have you ever wondered what types of customers are attracted by certain types of salespeople? Without a doubt, I can say the reason some companies wind up with more bad customers than others is because they have more bad salespeople than others. Copyright 2012, Mark Hunter “The Sales Hunter.”

Customer 234

Customer Motivation Closing Benefit 234

The Sales Hunter

DECEMBER 23, 2011

Sales Motivation: Customers Will Always Pay More For Confidence. Customers want solutions. You could put it another way — what customers want is confidence. In fact, I’ll go one step further in saying customers buy confidence. In fact, I’ll go one step further in saying customers buy confidence.

Ideal Customer Profile 180

Ideal Customer Profile Motivation Customer Negotiation 180

Jeffrey Gitomer

MARCH 12, 2012

Every customer has objections. I’d like to personally invite you to join me for my upcoming Break Down Barriers To Make The Sale webinar on March 21st, 2012! Tweet Breaking down barriers to make a sale is part of every salesperson’s real-world. CLICK HERE TO SIGN UP FOR THE WEBINAR!

Webinar Metrics 167

Webinar Metrics Referrals Lead Rank Lead Scoring 167

The Sales Hunter

OCTOBER 26, 2012

Too many times companies lower their price all for the sake of building the business, but all they wind up doing is attracting customers who don’t appreciate or value the full price. I’d say the cost is high, because it tells every other customer who did pay full-price that they paid too much.

Customer 237

Customer Discount Objections Motivation 237

The Sales Hunter

APRIL 17, 2012

Case in point is when the customer with whom we are dealing seems to be a little confused and possibly appears to want everything. We do this by throwing out all kinds of information about what it is we sell — and then we even go so far as to try to get the customer to buy everything in one transaction. Not at all.

Customer 205

Customer Closing Benefit Up-Sell 205

The Sales Hunter

NOVEMBER 3, 2012

Too many salespeople overlook this fundamental rule — the customer defines value, not the salesperson. The salesperson’s objective is to get the customer to share what they (the customer) want and need. Check out the below video to see what I mean… Copyright 2012, Mark Hunter “The Sales Hunter.”

Video 190

Video Customer Maximizer Motivation 190

Score More Sales

SEPTEMBER 13, 2012

One of the biggest reminders that sales is changing in midmarket companies is that customers have much, much higher expectations now. As a customer, I want the event organizers to recognize me as having signed up and I want to get special emails directed just to those of us who put our money down, don’t you? courtesy of IBM.

Company 192

Company Customer Conference Twitter 192

The Sales Hunter

OCTOBER 17, 2012

Why do customers ask for a discounts or a better deal? ” Customers aren’t stupid, but I hate to admit I think in the sales profession there are a lot of stupid salespeople. ” Customers aren’t stupid, but I hate to admit I think in the sales profession there are a lot of stupid salespeople.

Discount 217

Discount Customer Benefit Customer Service 217

The Sales Hunter

AUGUST 3, 2012

How much do you know about your customer’s customer? Sometimes I find that salespeople are incredibly knowledgeable about their product or service, but they forget to broaden their perspective to try to see things through the eyes of their customer’s customer. ” Sales Motivation Blog.

Customer 180

Customer Motivation Follow-up Up-Sell 180

The Pipeline

OCTOBER 3, 2011

RTV - High Execution TV Archive Select Month March 2012. February 2012. January 2012. Customer Hot Potato – Sales eXchange – 117. Stored in Attitude , Business Acumen , Communication , Customer Care , Proactive , Sales eXchange , execution. Your email address will not be shared. Sign up for our Email Newsletter.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

The Sales Hunter

JULY 26, 2012

We were talking about how to engage the customer in a conversation. Too many in the group were talking about how they share with the customer results of things they’ve been able to do for other customers. Sharing what I refer to as testimonial information with a customer can be a great approach, if it’s done right.

Customer 212

Customer Motivation Up-Sell Groups 212

The Sales Hunter

NOVEMBER 1, 2012

We all know the sales principle that says customers buy the salesperson first and the product second. The problem was he thought he was so successful because of his selling skills and the way he could quickly size up a customer and close the deal. Ask customers why they buy from you. Follow-up with customers after the sale.

Customer 195

Customer Selling Skills Motivation Up-Sell 195

The Sales Hunter

DECEMBER 7, 2012

What I’m talking about is would your customers say you are a sales leader? But the real payout is in how our customers view us. As you read through the list, ask yourself how your customers would likely answer the questions. As you read through the list, ask yourself how your customers would likely answer the questions.

Customer 233

Customer Sales Leadership Motivation Benefit 233

The Sales Hunter

SEPTEMBER 25, 2012

Allowing your customer to choose between two options will allow you to increase your sales by allowing your customer to feel like they’re in control. Many times customers will hesitate to buy something, even if it’s what they’re looking for, if they feel the salesperson is pressuring them.

Closing 219

Closing Customer Motivation Examples 219

The Sales Hunter

NOVEMBER 8, 2012

When a salesperson offers a customer a discount, what they’re saying is they have not been able to do a good enough of a job demonstrating value to the customer. Rather, I think they’re a customer service person at best. You do that by listening to the customer. ” Sales Motivation Blog.

Discount 262

Discount Customer Service Closing Selling Skills 262

The Sales Hunter

APRIL 28, 2012

We already covered Sell the Outcome, Not the Activity and Sell the Urgency of the Customer’s Timeline. Today I want to emphasize the importance of increasing the level of confidence the customer has in you. The more confident the customer is with you, the more value they will place in what you’re telling them.

Customer 194

Customer Banking Maximizer ACT 194

The Sales Hunter

OCTOBER 24, 2012

Never offer a customer an open-ended price. When you don’t link your price to a time period, you’re allowing the customer to use the price as a negotiating tool with you whenever they feel like buying. An open-ended price offering is an invitation to allow the customer to take your price and shop it among your competitors.

Customer 192

Customer Negotiation Motivation Objections 192

Jeffrey Gitomer

MAY 12, 2011

Want To Learn How To Sell To Tough Customers? Tweet Share If you’re having a hard time selling to tough customers, I have a solution for you. Here’s what you’ll learn: How to transform an angry customer into a loyal client. How to use email to resolve customer issues. Customer Loyalty. Categories.

Hiring 220

Hiring Webinar Metrics Social Media Customer 220

The Sales Hunter

JULY 30, 2012

There is always something new you can learn about your customers. And this is true whether they are new customers or long-term accounts. If you pay close attention, you will see that there are often dramatic changes in customers’ industries or companies. Copyright 2012, Mark Hunter “The Sales Hunter.”

Customer 179

Customer Industry Motivation CRM 179

The Sales Hunter

SEPTEMBER 27, 2012

We’ve all experienced at one time or another a sales presentation we believe is going well, only to have the customer go into a big stall mode just as you try and close. What makes this worse is many times the customer has been very engaged with you throughout the entire sales call process. Sorry, I can’t make that promise.

Customer 172

Customer Closing Motivation Exact 172

The Sales Hunter

NOVEMBER 19, 2012

How do you show thanks to your customers? We all like to think we’re thankful for our customers and those people we come in contact with, but let me share with you another benefit that gets lost in the context of business. Copyright 2012, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Customer 204

Customer Hotels Travel Face-to-face 204

The Sales Hunter

NOVEMBER 7, 2012

Rather than stating the key point yourself and expecting the customer to understand what you said, switch things up and ask the customer to read the statement. What we’re doing with this approach is engaging the customer using more of their own natural learning skills. Copyright 2012, Mark Hunter “The Sales Hunter.”

Customer 191

Customer Follow-up Closing Exact 191

Jeffrey Gitomer

JANUARY 3, 2012

Gitomer | January 3, 2012 | Leave a Comment. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Return to top of page Copyright © 2012 All Rights Reserved. Click here.

Referrals 228

Referrals Hiring Social Media Loyalty 228

Jeffrey Gitomer

FEBRUARY 14, 2012

Gitomer | February 14, 2012 | Leave a Comment. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Return to top of page Copyright © 2012 All Rights Reserved. Online Training.

Hiring 255

Hiring Social Media Loyalty Referrals 255

The Sales Hunter

OCTOBER 16, 2012

” What is it your customers would say separates you from others? If neither you nor your customers can identify the beef quickly, then I hate to say it, but you have a problem. If we are going to even have a chance at maximizing our profit potential, our customers have to be able to clearly see the beef.

Customer 177

Customer Maximizer Motivation Objections 177

The Sales Hunter

NOVEMBER 13, 2012

Sales leadership is about leading the customer, yet I find too many salespeople think they’re leading because they have a great sales process. It’s fine to have a process, but leadership means you’re also flexible enough to be able to go where the customer wants to go. ” Sales Motivation Blog.

Sales Leadership 207

Sales Leadership Leads Marketing Qualified Lead Sales Process 207

Jeffrey Gitomer

MARCH 3, 2012

Gitomer | March 4, 2012 | Leave a Comment. Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Customer Loyalty. Who is Jeffrey?

Hiring 171

Hiring Social Media Hotels Loyalty 171

The Sales Hunter

AUGUST 11, 2012

Don’t be so stupid as to ask your customer what the weather is like. This applies to both a customer and a prospect. Copyright 2012, Mark Hunter “The Sales Hunter.” This rates in my book as one of the most stupid questions a salesperson could ever ask. How’s the weather? Don’t ask them stupid questions.

Customer 183

Customer Relationals Motivation Prospecting 183

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Customer Loyalty. Speak Your Mind Cancel reply.

Remedy 334

Remedy Hiring Training Social Media 334