The Sales Hunter

AUGUST 5, 2013

The way you find out is by engaging them in a conversation. Skip the materials and just converse by asking questions. My sense is that within a week or two of moving to this approach, you’ll be closing more sales and making a bigger impact with your customers. Copyright 2013, Mark Hunter “The Sales Hunter.”

Closing 198

Closing Consultative Selling Motivation Selling Skills 198

No More Cold Calling

JANUARY 10, 2013

In the January, 2013 issue of Condé Nast Traveler Magazine , hotelier André Balazs shares some of his favorite innovations from the past quarter century and the ones that will change the world in the next 25 years. Comment Here & Join the Conversation. How will you make 2013 your high-touch year? Be part of the solution.

Travel 247

Travel Hotels Fashion Buyer 247

Understanding the Sales Force

APRIL 7, 2014

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. This requires having an actual conversation and taking a consultative approach. This really involves training inside salespeople to have conversations that are similar to those that should be taking place on the outside.

Consultative Selling 297

Consultative Selling Inside Sales Top of Funnel Funnel 297

Score More Sales

JANUARY 21, 2014

Having a conversation with her will help firm up a sales opportunity you are working on and would be a huge win. Whether you are in sales, customer service, or leading a company – you have hundreds, if not thousands of things to think about. Why Do This?

Lead Rank 236

Lead Rank Lead Scoring Compensation Outbound 236

SBI Growth

SEPTEMBER 7, 2012

Before you think to yourself “customer service handles that” and snap your phone shut, let’s dive a little deeper into what I mean by “Inside Sales.” Inside Sales in the year 2013 means: web and telephone-enabled, high caliber individuals. Or worse, Customer Service “handled” inside sales by trying to upsell inbound phone calls.

Inside Sales 244

Inside Sales Face-to-face Sales Qualified Lead Inbound 244

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. c) Copyright 2013 Dave Kurlan' Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales.

Inside Sales 268

Inside Sales Outside Sales Telemarketing Travel 268

Hubspot Sales

AUGUST 25, 2022

Sales slumps are vicious circles of bad conversations, disappointment, and rejection and they can hit especially hard after you’ve had a successful month or quarter. What was the conversion rate? Or maybe you booked a lot of demos but the conversion rate was low. But remember — there is a light at the end of the tunnel.

Cold Calling 110

Cold Calling Hiring Face-to-face Call-back 110

Sales Gravy

DECEMBER 18, 2020

This conversation about sales and entrepreneurship is both educational and inspirational. Then between 2013 and 2015, I moved into more of a pure sales role where I was cold calling. This conversation about sales and entrepreneurship is both educational and inspirational.

Prospecting 95

Prospecting Pivotal Cold Calling Incentives 95

Understanding the Sales Force

FEBRUARY 20, 2014

And for large, complex sales, that could include conversations that began taking place up to two years earlier. The customer experiences much the same sense of peace, joy and excitement. It has gone on for just as long, may be just as important, and the customer finally got what they wanted. April 15 Register.

Scale 214

Scale Referrals Webinar Metrics Conference 214

SBI Growth

SEPTEMBER 26, 2012

The holidays are an obstacle to getting face time with prospects and customers to secure those last minute deals. Click here to get free advice on how your peers are planning for a busy Q4 and 2013. They avoid tough conversations. Let them lead the conversation. Introduce the service or implementation team.

Closing 303

Closing Lead Rank Lead Scoring Customer 303

SBI Growth

SEPTEMBER 15, 2013

Let’s look at a few examples of how the BPM has been used in 2013. They changed their messaging to focus on customer care. They picked up 2 new clients in Q3 that were drawn to the customer service approach. Instead, I asked another Sales Ops leader how he handles that conversation. Data Monitoring.

Tools 300

Tools Sales Tools Collateral Vendor 300

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. c) Copyright 2013 Dave Kurlan' Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales.

Outside Sales 178

Outside Sales Telemarketing Inside Sales Travel 178

Understanding the Sales Force

JUNE 20, 2014

It''s being of value to the customer. The best way to be of value to the customer is to have the conversation that nobody else has had with them. Only one company can have the best product or service. Only one company can provide the best customer service. It''s probably not you.

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing ACT 275

The Sales Hunter

JANUARY 7, 2013

First, I believe bad customers and bad salespeople just simply connect — so let’s take that idea off the table. Good customers are naturally going to find minimally average salespeople or better. Conversely, good salespeople are naturally going to gravitate toward customers who would be considered average or better.

Customer 204

Customer Motivation Groups Conversion 204

Sales Training Connection

MAY 3, 2013

They expect the sales people to understand how their products can help deliver a better solution for customers – for example, to provide the imagination and insights to: manufacture products more quickly. improve the customer service experience. ©2013 Sales Horizons, LLC. improve product quality. shorten order times.

Competition 101

Competition Training Sales Leadership Customer Service 101

Delicious Sales

MAY 2, 2012

Customer Service (995). Customer (6670). Conversion (2818). 2013 (4691). THE SALES HUNTER AUGUST 12, 2013 Is Your Sales Process Slow or Fast? Prospecting (4539). Tools (2872). Sales Management (2614). Software (1035). Inside Sales (849). Channels (799). Advertising (694). Selling Skills (528). Buyer (2086).

Lead Rank 99

Lead Rank Leads360 Lead Scoring Top of Funnel 99

Sales Training Connection

JUNE 24, 2013

Some ways in which companies can increase revenues through operating more efficiently are: increasing the number of sales by processing more orders faster, reducing the number of orders lost to the competition by improving customer retention, expediting new pricing announcements, and improving customer service.

Proposal 114

Proposal Remedy Retention Maximizer 114

Sales Training Connection

OCTOBER 6, 2013

Another common situation is when the salesperson has the relationship with the customer but given the call’s agenda, brings a person with expertise needed for the meeting – expertise such as technical, product, manufacturing, or customer service. ©2013 Sales Momentum ®. Trust is not something that automatically happens.

Training 119

Training Benefit Customer Service Examples 119

Crunchbase

DECEMBER 6, 2021

Improve customer service. Good sales prospecting software can integrate with other tools in your company’s pipeline, such as customer relationship management (CRM) and email platforms. By doing this, you can quickly transition customers from a prospect to a paying customer. Total funding: $350.6 Total funding: $20.8

Ideal Customer Profile 111

Ideal Customer Profile Tools Prospecting Lead Rank 111

Sales Training Connection

OCTOBER 21, 2013

They expect the sales rep to provide new ideas, imagination, and insights to: manufacture products more quickly, improve product quality, shorten order times, or improve the customer service experience. If you found this post helpful, you might want to join the conversation and subscribe to the Sales Training Connection.

Face-to-face 97

Face-to-face Competition Account Engineering 97

Crunchbase

MAY 14, 2020

Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. Kustomer is an omnichannel SaaS platform specializing in customer service.

Top of Funnel 132

Top of Funnel Scale Twitter LinkedIn 132

Leading Results Rambings

SEPTEMBER 2, 2013

Happy employees leads to better customer service and that leads to happier customers. Unhappy employees lead to bad customer service which causes unhappy customers. Excellent customer service leads to happy customers and hopefully referrals (having a referral process helps this tremendously).

Customer 79

Customer Referrals Customer Service Social Media 79

Sales Training Connection

APRIL 24, 2013

Now it is possible to differentiate by added value such as customer service. In the end a common situation is – you’re in a market where the competition is equal, good enough or better than you if viewed strictly from a product and service perspective. Great support and services are required … and a superior sales team.

Competition 109

Competition Pivotal Training Compensation 109

Partners in Excellence

AUGUST 2, 2014

More close to home, I think we’ve changed a lot of the discussion about sales, selling, marketing, customer service, leadership, and business. The discussions and conversations in this community have done more than I could have ever hoped for. It feels great to express that.

Call-back 84

Call-back LinkedIn Conference Up-Sell 84

Smooth Sale

MAY 30, 2018

The story of Spiro began with a movie, but we’ll get to that in a minute… In 2013, one of Spiro’s co-founders, Adam Honig, sold his company that he had spent 15 years building to a very large firm. And he found himself in a job that wasn’t completely satisfying.

CRM 86

CRM Hiring Forecasting Call-back 86

SBI

OCTOBER 16, 2012

And the small number of exhibitors means attendees have plenty time for quality conversations with solution providers and to learn first-hand, how they might impact sales. Sales, Marketing, and Customer Service: Alignment Strategies. Your Crystal Ball: What This Year’s Sales Incentives Tell You about 2013.

Conference 131

Conference Social Selling Data Marketing 131

Groove.co

JANUARY 23, 2018

Once upon a time, the success of your sales department was determined by internal metrics like how many emails they sent out, and customer service success was gauged on how quickly they got clients off the phone. trillion in easy sales opportunities for companies that offer quality customer service.

Customer 28

Customer Customer Service Consumer Channels 28

LeadFuze

AUGUST 5, 2021

Informal, personal, conversational tone. Sales Strategy: 6 Steps to Increase Conversion Rates. How to Empower Your Sales Team to Have Meaningful Conversations. This huge blog site yields contributions on a massive list of topics including Sales, Marketing, Customer service, IT and Small Business. Salesforce Blog.

Top of Funnel 98

Top of Funnel Hiring Lead Rank Retail 98

Sales Hacker

JANUARY 15, 2020

It’s what I did back in 2013. The fundamental principle behind every prospecting activity should be: Don’t prospect to make a sale, prospect to start a conversation. The goal of prospecting is not to sell your product/service. Approach prospects with a customer service mindset. Prospect to start a conversation.

Outbound 80

Outbound Cold Calling Case Study LinkedIn 80

Hubspot Sales

FEBRUARY 14, 2024

But, by providing the option to chat, they can continue the conversation and learn how to put those credits and tools to use effectively,” Nonnemacher says. “As Hemingway App Image Source The Hemingway App was created in 2013 by Adam and Ben Long. Credits are tokens people can use to validate and enhance their email lists. “We

Data 87

Data Segment Email Marketing Webinar Metrics 87

Crunchbase

MAY 14, 2020

She is actively involved in advocacy and conversations about how to combat gender inequality in sales and hire more women , and is currently a mentee at #GirlsClub – we’re certain this is just the beginning for Brooke. Why Nancy should be on your radar: Ready to have conversations that sell? Nancy Bleeke, MBA. LinkedIn , Twitter.

Top of Funnel 101

Top of Funnel Hiring Twitter Lead Rank 101

Customer Centric Selling

SEPTEMBER 20, 2013

Let''s look at a few examples of how the BPM has been used in 2013. They changed their messaging to focus on customer care. They picked up 2 new clients in Q3 that were drawn to the customer service approach. Instead, I asked another Sales Ops leader how he handles that conversation. The buyer is changing.

Sales Tools 45

Sales Tools Tools Training Collateral 45

Hubspot Sales

OCTOBER 29, 2017

In 2013, American companies alone spent $164.2 in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry. Today, their training has expanded beyond sales training to include courses on enterprise selling, sales leadership, and customer service to name a few.

Channels 111

Channels Video Training Hiring 111

PandaDoc

MAY 4, 2022

The best part of Zoho is that it can function in many countries, and because of the way that it’s developed, it allows for easy currency conversion. That being said, customer service is usually a worrying problem for the company. Alongside this, the customer service is also lackluster.

Software 52

Software Software Sage Ideal Customer Profile 52

Sales Hacker

OCTOBER 7, 2021

The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world. Most recently, she held a variety of executive roles at Sailthru from 2013-2020, ultimately becoming the company’s Chief Revenue Officer. Time to take notes.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130