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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Getting virtual sales right involves far more than using digital tools.

Lead Rank 339
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Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service

SBI

Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service. Machine Analysis – Brainshark’s AI-Powered Engine for Sales Coaching and Practice – Honored for Improving Sales Effectiveness and Results. Brendan Cournoyer, Vice President of Marketing, Brainshark. .

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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

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How to Sell Services Online

Hubspot Sales

For example, a website designed to sell online services needs to include: pages detailing the services available, CTAs, photos, and videos. Luckily, with HubSpot’s free CMS tools , creating a professional-looking website doesn’t require advanced coding skills. The website must also be able to accept payments.

How To 125
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45 Top YouTube Channels for Marketing Professionals

Zoominfo

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. But, what is new is the abundance of video resources now available within Google search results. Now, in cases where they once turned to Google for answers, people now choose to turn to YouTube to find answers in video format.

Channels 220
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11 Ways to Improve Your Website with Artificial Intelligence

Zoominfo

Without the right tools, your website might make the wrong first impression—losing valuable business for your company. The newest AI technologies can elevate and transform your business website to improve the customer experience and generate more conversions. 2. Search Engine Optimization. 5. Online Customer Service.

Lead Rank 272