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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.

Retail 124
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Excellent Customer Service Is Your Company’s Secret Weapon

Sell Integrity

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

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Indirect sales can boost revenue while minimizing costs to your business – use our guide to find out how

PandaDoc

Key takeaways Indirect sales consists of selling products and services through intermediaries. Indirect sales can be measured through sales reports, market research, competitor analysis, and more. These can be distributors, wholesalers, retailers, or sales reps. Distributors will buy in bulk and resell to retailers.

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It’s Time To Enhance Business Growth With Technological Changes

Smooth Sale

Their convenience, speed, and security mean they are used across all sectors today, from retail to FinTech. This tech works well across retail, manufacturing, and civic services. 60% of retail companies use at least one AI system in one more service. Ensure staff is well-trained in preventing cybersecurity.

Hiring 106
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15 Skills Every Sales Associate Needs to Crush It

Hubspot Sales

Improve your communication skills by asking colleagues and customers for feedback on your ability to actively listen and provide helpful recommendations. For sales associates working in a retail environment, use of a CRM may not be necessary. Customer-centric mindset. Basic math and money handling.

Retail 127
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Culture vs. Quota: How the ‘Great Resignation’ is Changing Sales

Zoominfo

The apparel retail sector, for example, suffered employee attrition rates of almost 20%, along with fast-food and specialty retail (11%), casual restaurants (10%), and general and grocery retail (9%). MIT Sloan’s research focused primarily on companies in North America, but the findings mirror those found in other regions.

Quota 100
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Do You Treat Employees As Clients?

Smooth Sale

The sales profession is a demanding occupation that requires continuity with finding new prospective clients and providing excellent customer service for the unforeseeable future. He readily admitted the need to figure out how to manage employees given the little training behind him. However, he uses one excellent strategy.