SugarCRM

NOVEMBER 9, 2022

As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. Let’s Meet the Winners!

Brainsell 49

Brainsell SugarCRM Customer CRM 49

SugarCRM

SEPTEMBER 14, 2020

You have a person with a problem: your customer. Connecting those two is where the magic happens, and once that connection is made, you can rely on it to bring customers back time and time again. While there are plenty of reasons to invest in a CRM project for your company, one major impetus is to find ways to boost customer loyalty.

Customer 42

Customer SugarCRM Loyalty CRM 42

LeadBoxer

NOVEMBER 29, 2020

Equipping your department with tools driven by artificial intelligence (AI). 10 Top Tools for Sales AI. Your sales team deals with an immense amount of data, from prospects’ contact info, to what pages leads are visiting, to the number of emails they’ve received and opened. 10 Top Tools for Sales AI. What is Sales AI?

Sales Enablement 74

Sales Enablement Tools Ideal Customer Profile Lead Rank 74

SugarCRM

FEBRUARY 1, 2024

According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Use Generative AI to create personalized, captivating emails and copy that engage customers and prospects. Access Ready-Made Call Scripts. Generate Personalized Proposals.

SugarCRM 29

SugarCRM Infusion Marketing Segment 29

SugarCRM

SEPTEMBER 19, 2023

In fact, in a recent SugarCRM research study, 60% of respondents told us that using CRM as a centralized communication hub for nurturing leads and customers is their top priority today. How do you ensure that the CRM you select offers your growing business all the features that help you scale and elevate customer experience ?

CRM 26

CRM Tools Scale SugarCRM 26

SugarCRM

OCTOBER 19, 2023

Mulliken , Chief Information Officer of Paytime, and his partner Chris Raffle , co-founder of Upsert, teamed up to revolutionize how their company manages customer interactions. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Customer 29

Customer SugarCRM Customer Service Churn 29

SugarCRM

APRIL 2, 2024

Prospect the market and see how the available solutions would fit into your rep’s daily routines, depending on your first identified priorities. “ChatGPT, Google, and others don’t have that kind of customer-level detail, and they won’t be able to produce it. Prioritize those use cases according to your needs.

SugarCRM 26

SugarCRM Vendor Government CRM 26

SugarCRM

JANUARY 15, 2020

One of the most important tools for managers is an end-of-year review and setting up a new goal plan. Read on and find out about five Sugar tools to help you reach and exceed your goals this year. Customer Interaction Management. Meet wMobile for SugarCRM , an easy-to-use app that puts the power of W?Systems

Tools 39

Tools SugarCRM Microsoft Social Media 39

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. Keep reading to learn more about how the intelligent customer experience platform can transform your business.

Benefit 29

Benefit Ideal Customer Profile SugarCRM Customer 29

Hubspot Sales

SEPTEMBER 16, 2020

Mobile CRM applications are particularly useful for sales professionals — specifically field sales reps who might spend a lot of time on the road or working on-site with prospects. SugarCRM covers sales, marketing, and customer service. But SugarCRM separates itself from its competition with its offline sync capabilities.

CRM 94

CRM SugarCRM Hubspot SalesForce 94

SugarCRM

JANUARY 7, 2021

Whether you are building a new sales team or expanding an existing operation, finding and reaching new customers is one of the most difficult challenges that your company must address. Cold calling yields some results, but it requires an inordinate amount of luck and good timing not only to make contact but also to land the customer.

SalesGenie 49

SalesGenie Hoovers Prospecting Lead Rank 49

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations.

SugarCRM 26

SugarCRM Customer Lead Rank Lead Scoring 26

Score More Sales

APRIL 30, 2013

There are SMB and mid-market sales organizations who have not embraced a cloud-based, customer relationship management system, better known as CRM or SCRM. The “S” stands for social, and indicates that a CRM system has the capability to interact with and bring in social media content right into customer and prospect records.

CRM 291

CRM Revenue SugarCRM System 291

Nutshell

APRIL 10, 2019

Effective marketing is about more than just attracting one-time customers. It’s about creating a lasting impression that will keep all your customers engaged with your products or services and coming back for more. Which CRM Features Are Essential for Marketing? Which CRM Features Are Essential for Marketing?

Paid Content 128

Paid Content Marketing SugarCRM CRM 128

Nutshell

DECEMBER 8, 2023

Still, different needs require different tools. NO CREDIT CARD REQUIRED Not a Nutshell customer? Watch out for: The scanner app is solid, but customers warn of paying more and more for additional features over time. Watch out for: The free version is only a demo and is misleading customers. Try us free for 14 days!

CamCard 123

CamCard Hubspot SalesForce CRM 123

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. This last part will discuss how you can strategically navigate analytics and reporting by monitoring and tracking with the right analytics tools and reporting structures. Let’s dive into it. What Is Data Analytics?

Analytics 26

Analytics ROI Report Data 26

SugarCRM

DECEMBER 5, 2023

Welcome to the first part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. For manufacturers, lead nurturing is an important part of maintaining a sales pipeline because it helps you nudge your leads closer to taking the next step toward becoming a customer.

Lead Rank 26

Lead Rank Lead Scoring ROI Opportunity 26

SugarCRM

JANUARY 22, 2021

We came up with a few tools that we think you should include in your daily work routine to achieve your targets smoothly and successfully. Sugar Connect brings your most important customer experience activities into the email and calendar apps your sales and services teams use every day, whether you use Office 365 or G Suite.

Tools 26

Tools Closing SugarCRM How To 26

SugarCRM

FEBRUARY 8, 2024

In Eden’s exchange case, the company needed to also streamline their customer’s operations without running into too many technical requirements. Accelerating Opportunities without the Technical Hassle As Eden Exchange researched solutions that could integrate with their tools, they found SugarCRM.

SugarCRM 26

SugarCRM Case Study Buying Cycle ACT 26

SugarCRM

SEPTEMBER 9, 2021

Knowing that 68% of B2B customers prefer to research independently online , you need to prepare yourself with a seamless and effortless experience for your prospects. Their mindset has changed towards a need for instant satisfaction, digital tools, and data-driven solutions. It also helps group online resources (i.e.,

Lead Rank 48

Lead Rank Prospecting Lead Scoring Sales Qualified Lead 48

SugarCRM

DECEMBER 19, 2023

In this digital age, where the heartbeat of business pulsates through lines of code and algorithms, I believe that Customer Relationship Management (CRM) stands as a testament to the rapidly evolving landscape of market conditions and customer expectations in the tech industry.

CRM 26

CRM SugarCRM Infusion Face-to-face 26

SugarCRM

JANUARY 13, 2022

The value of a customer is an age-old debate among company executives and changemakers, and often it narrows down to how much revenue a customer gives to the business. Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. Think about yourself as a customer.

ROI 26

ROI Customer Loyalty Churn 26

SugarCRM

OCTOBER 13, 2022

Customers today are more educated, have done more research, and are 80% of the way through their decision-making process before engaging with an organization. These profound shifts in customer expectations we’ve witnessed in recent years have eliminated the traditional customer funnel. Evolve with the customer.

Top of Funnel 26

Top of Funnel Funnel Customer Lead Rank 26

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. Customer Data Management One of CRM’s primary functions is to manage customer data.

CRM 26

CRM Ideal Customer Profile Lead Rank Webinar Metrics 26

SugarCRM

AUGUST 22, 2023

In fact, according to recent research conducted by SugarCRM, almost 60% of respondents reported that CRM is more important for achieving sales and marketing goals versus five years ago. CRM tools can help both Marketing and Sales save time and money while focusing on high-revenue processes.

CRM 26

CRM Marketing SugarCRM Lead Nurturing 26

SugarCRM

JUNE 7, 2021

Digital transformation has a major impact on your sales team and reps who engage with prospects and paying customers every day. If your sales pipeline is to benefit from engaging with the fast-moving digital economy and with digital transformation tools, your sales team needs to be directly involved and invested in that process.

Pipeline 48

Pipeline Marketing SugarCRM Ideal Customer Profile 48

SugarCRM

NOVEMBER 2, 2021

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action. Where Are We Heading? Closing Thoughts.

Analysis 46

Analysis Customer Service Customer Survey 46

SugarCRM

NOVEMBER 7, 2023

Here’s the thing: customers today are flooded with ads, suggestions, emails, and other promotional materials like there’s no tomorrow in making a purchase decision. B2B customers are not different from B2C consumers in the early stages of their buying journey. Find a tool that fits your needs and first conduct keyword research.

B2C 26

B2C SugarCRM How To Engineering 26

SugarCRM

MAY 18, 2023

Campaign Management At a minimum, all CRM tools should include the basic features of lead management. For example, many organizations use core lead management tools to check in with existing customers in their CRMs when running promotions. Lead Reporting In all CRM processes, reporting tools are the golden standard.

Lead Management 40

Lead Management Lead Rank Marketing Qualified Lead Lead Scoring 40

SugarCRM

NOVEMBER 21, 2019

Define your target customer and deliver the right marketing message at the right time to increase revenue. That said, it has become more valuable than ever to understand who your customers are, what they want, and when they want it. According to the Harvard Business Review , customer understanding is 1.3x Annual revenue.

Buyer Persona 32

Buyer Persona B2B Buyer Decision Maker 32

SugarCRM

APRIL 9, 2024

With 11 account managers, each with their own spreadsheet system, data was more challenging to manage, and customer insights were tougher. After carefully considering a series of vendors, Creative Foam selected SugarCRM’s sales automation solution, Sugar Sell. Now, we can look at real data and quantify what we mean.

Sales Automation 26

Sales Automation Positioning Marketing Automotive 26

SugarCRM

SEPTEMBER 22, 2022

SugarCRM has partnered with Triblio (a Foundry Company) and DealHub to extend the Sugar platform and enhance how you engage with your prospects and customers using groundbreaking digital tools. Are you looking to go beyond traditional CRM capabilities? Below are the first 2 minutes of the webinar.

CRM 26

CRM SugarCRM Intent Signal Intent Data 26

SugarCRM

DECEMBER 7, 2021

Last month, SugarCRM held its annual industry analyst summit where we shared company updates, provided a preview of what’s next, and showcased our customers’ success. What Our Customers Think. With that in mind and without breaking NDAs, I’d like to share some key takeaways from the event. A Focus on Growth.

SugarCRM 26

SugarCRM Industry CRM Influencer 26

SugarCRM

DECEMBER 7, 2023

Welcome to the second part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this part, we will investigate how to approach sales forecasting and which tools will become your most extensive aid. Data collection is probably done automatically if you’re using a CRM tool.

Sales Forecasts 26

Sales Forecasts Forecasting ROI Infusion 26

SugarCRM

SEPTEMBER 5, 2022

SugarCRM has formed strategic partnerships with Triblio (a Foundry Company) and DealHub, two leading sales and marketing technology platforms. This webinar will show you how to extend the Sugar platform to engage with your prospects and customers using groundbreaking new digital tools. It’s a Wrap!

SugarCRM 26

SugarCRM SME Webinar Metrics Groups 26

SugarCRM

AUGUST 28, 2020

Since its conception in the early 2000s, Net Promoter Score (NPS) has been a widely used metric to help businesses identify their most loyal customers. In simple terms, the NPS system creates an opportunity to ask customers whether they would recommend a business to others and then asks why or why not.

Promotion 57

Promotion SugarCRM Ideal Customer Profile CRM 57

SugarCRM

FEBRUARY 6, 2024

We were extra excited to speak with Laci this week to understand more about how a customer-centric approach to growth is paramount to sales operations for organizations looking to create a well-oiled machine when it comes to their go-to-market (GTM) teams. Companies need to focus on every step by putting themselves in the customers’ shoes.

Customer 26

Customer Lead Rank Webinar Metrics Lead Scoring 26