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Brent's Social CRM Blog: Chris Bucholtz is Ready to Turn CRM.

Social CRM

  And although CO is a blog operated by the folks at SugarCRM, and includes helpful hints about using Sugar – the vast majority of the content was just good stuff about social crm, customer experience, the cloud and other important topics. Knowing that keeping the momentum that Martin had built up was not going to be an easy task, I was glad to hear that SugarCRM turned to Chris Bucholtz.    Posted at 11:49 AM in SugarCRM | Permalink. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking.

Brent's Social CRM Blog: Google Gets a G+ For Its Latest Social.

Social CRM

Google Gets a G+ For Its Latest Social Networking Efforts. As most of you probably know by now Google unleashed its latest effort in the social networking space with Google +.    I don’t think the whole world is going to have one social network we all will be forced to choose.  Google Gets a G+ For Its Latest Social Networking Efforts. SugarCRM.

Brent's Social CRM Blog: HubSpot Introduces Marketing Grader

Social CRM

The folks who brought you the Website Grader, the tool that has graded over four million sites to see how SEO-friendly they were, is at it again.    HubSpot – the makers of the popular Internet marketing platform and a host of free tools to help measure your effectiveness on Twitter, Facebook, writing press releases, etc. social networking. SugarCRM. About.

Brent's Social CRM Blog: Network Solutions and the Small Business.

Social CRM

Network Solutions and the Small Business Success Index. It focused on a few recent studies put out by Network Solutions and The Nielsen Company - I called it A Tale of Two Studies. talk about how the Network Solutions study created the Small Business Success Index (see graphic below) which measures the health of the nation's small business sector, based on the sentiment of 1000 small business owners they surveyed. Del.icio.us : crm , network solutions , small business. Technorati : crm , network solutions , small business. social networking. About.

Brent's Social CRM Blog: Details on How You Can Win the 2011.

Social CRM

Include company information, website, social networks you belong to, blogs, etc. Include company information, website, social networks you belong to, blogs, etc. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. 2011 Small Business Technology Kick-Start Giveaway Just Went Mobile | Main. | As the Social CRM World Evolves: Your Guess Is Better Than Mine…. ». December 13, 2010. Thanks to everyone who has spread the word about the Kick-start package. Sage ACT! Thats it!

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Brent's Social CRM Blog: Goodbye Assistly, Hello Desk.com

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Social Blog Carnival: Getting the 411 on Social ROI | Main. What Can We Learn From This Year’s Holiday Season? ». January 31, 2012. Goodbye Assistly, Hello Desk.com. Just as the CRM Idol judges (Paul Greenberg, Denis Pombriant, Jesus Hoyos, Esteban Kolsky and yours truly) were ready announce the four finalists for the Americas award, another announcement beat us to the punch.  It so hard, to say goodbye. to Assistly. About.

Brent's Social CRM Blog: Google, Salesforce.com and Sequoia.

Social CRM

  They understand what small and mid-size companies need with respect to building lead-generating web presences, and they continually add tools and services to their platform to deliver it to their customers.    Their Website Grader tool has been used by millions at this point.    They understand what small and mid-size companies need with respect to building lead-generating web presences, and they continually add tools and services to their platform to deliver it to their customers.  social networking. SugarCRM. TrackBack.

Brent's Social CRM Blog: Zuora's Tien Tzuo Discusses Life in the.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Social CRM Mainstreaming Continues With Hearsay | Main. Google, Salesforce.com and Sequoia invest $32M in HubSpot ». February 04, 2011. Zuoras Tien Tzuo Discusses Life in the Subscription Economy. These are the words of Tien Tzuo, CEO and founder of Zuora , a leader in cloud-based billing and payment subscription management. Tien was gracious enough to join me for my series of One on One conversations over at SmallBizTrends.com.

Brent's Social CRM Blog: Yo Dog, Do You Have What It Takes to be.

Social CRM

Larry Augustin - CEO, SugarCRM. SugarCRM. Free 10 user subscription to SugarCRM Professional or Enterprise. Membership in the Sugar Exchange and free consulting on product integration with SugarCRM. Larry Augustin - CEO, SugarCRM. SugarCRM. Free 10 user subscription to SugarCRM Professional or Enterprise. Membership in the Sugar Exchange and free consulting on product integration with SugarCRM. Brents Social CRM Blog. Google, Salesforce.com and Sequoia invest $32M in HubSpot | Main. Chris Bucholtz is Ready to Turn CRM Inside-Out ». 12 mos.

Brent's Social CRM Blog: Amazon is on Fire, But Kindle Isn't Prime.

Social CRM

  And by applying extreme analysis and business intelligence tools and best practices, they combined their logistical expertise with their customer knowledge and created Amazon Prime. I’ve been an Amazon Prime member since the beginning, because paying $79 a year to get free two day shipping on anything I buy seemed too good to be true.    Or how when they added profiles years ago to your Amazon account they created a more social experience to buying stuff long before most people knew what social networks were.  social networking. SugarCRM.

Brent's Social CRM Blog: Are You Ready? Transforming Your.

Social CRM

In 2011, according to a Pew Internet & American Life Project, 65% of adults use a social networking site like Facebook or LinkedIn, and 35% use smartphones. Meanwhile, Blockbuster stuck to its traditional model too long, was late to the game and ended up filing for bankruptcy—although it has recently been purchased by DISH Network and could rise again if it can create an edge in deciphering and responding to customers’ needs. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. on its wall.

Brent's Social CRM Blog: Social Blog Carnival: Getting the 411 on.

Social CRM

One story that really caught my attention was around how some of their clients were using listening tools from an HR perspective. From a more traditional angle, Cory said Radian6 themselves listen to social conversations so when people reach out to their social networks and ask for advice, they can lend a hand and share a link to our review of monitoring systems. more likely to measure number of followers on social networks. One story that really caught my attention was around how some of their clients were using listening tools from an HR perspective. SugarCRM.

Brent's Social CRM Blog: New Study Says Customers Think.

Social CRM

  Using social/mobile tools to address both the realities and the perceptions of the cost of waiting should be at the top of every company’s agenda.    Using social/mobile tools to address both the realities and the perceptions of the cost of waiting should be at the top of every company’s agenda.  Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Becoming a Smarter Customer | Main. | Are You Ready? November 03, 2011. TrackBack. About. adobe.

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Brent's Social CRM Blog: Best One-on-One Conversations of 2011.

Social CRM

Goldmine helped create the first model of networkable relationship management. Question: A year from now, where are we going to be in utilizing all of these different services-e-mail and social networks-in gathering information? Goldmine helped create the first model of networkable relationship management. Question: A year from now, where are we going to be in utilizing all of these different services-e-mail and social networks-in gathering information? Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. SugarCRM.

Brent's Social CRM Blog: Hearsay Social Integrates Campaigns.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. « 5 Reasons to Attend This Year’s Moving Your Business Forward Event on July 19th | Main. | CRM Evolution 2011: My Journey From Rags to Riches in 3 Days ». July 28, 2011. Hearsay Social Integrates Campaigns, Goes Rogue and Raises $18 Million. It’s only been about six months since I was introduced to Hearsay Social by co-founder Clara Shih , who is also the author of The Facebook Era. Posted at 10:15 AM | Permalink. TrackBack. About.

Brent's Social CRM Blog: Becoming a Smarter Customer

Social CRM

While the feedback was pouring in from my social network, I also took to Google to find product information on video cameras. It’s what is driving hundreds of millions of people to spend a growing amount of time on Facebook, Twitter and other social networks. For the first time, every game was shown on one of four television networks. social networking. SugarCRM.

Brent's Social CRM Blog: Is Your Midsize Business Ready to.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Swimming with the Smarter Customer: The Speedo International Story | Main. February 27, 2012. Is Your Midsize Business Ready to Change Before You Have To? Gearing Up for the New Marketing. Charting a Course for Change. Perspective.

Brent's Social CRM Blog: 5 Reasons to Attend This Year's Moving.

Social CRM

Google Gets a G+ For Its Latest Social Networking Efforts | Main. Constant Contact’s Lanelle Henderson will show you how to maximize your online marketing initiatives with today’s technology tools. Constant Contact’s Lanelle Henderson will show you how to maximize your online marketing initiatives with today’s technology tools. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Hearsay Social Integrates Campaigns, Goes Rogue and Raises $18 Million ». TrackBack.

Brent's Social CRM Blog: CRM Evolution 2011: My Journey From.

Social CRM

  The tools are easier to use, more accessible and SMBs are now willing and able to put them to good use - something for Mr. Myron and Mr. Greenberg to think about for 2012….   The tools are easier to use, more accessible and SMBs are now willing and able to put them to good use - something for Mr. Myron and Mr. Greenberg to think about for 2012…. social networking.

Brent's Social CRM Blog: I'm Giving Away a Free HP ProBook 4425s.

Social CRM

Include company information, website, social networks you belong to, blogs, etc. Include company information, website, social networks you belong to, blogs, etc. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. « The CRM Playaz are Back.and This Time In Technicolor! 2011 Small Business Technology Kick-Start Giveaway Just Went Mobile ». November 26, 2010. Im Giving Away a Free HP ProBook 4425s, and Thats Not All! Send it to me by 3pm ET Monday December 27 th. About.

Brent's Social CRM Blog: Come to Atlanta to Get Down to Social Biz.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. HubSpot Introduces Marketing Grader | Main. Social Blog Carnival: Getting the 411 on Social ROI ». January 19, 2012. Come to Atlanta to Get Down to Social Biz…and for Some Biscuits. have the opportunity to go to a lot of CRM/Social events during the course of the year, most of which are held in cool places like San Francisco, Boston and Orlando.    And it is free to attend if you register online in advance. TrackBack.

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Brent's Social CRM Blog: Ramon Ray Discusses The Potential of.

Social CRM

  If you know that and you can work in the cloud based world only I find it the ideal tool.     If you know that and you can work in the cloud based world only I find it the ideal tool.   Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Chris Bucholtz is Ready to Turn CRM Inside-Out | Main. Enterprise 2.0 – What a Difference 2 Years Makes ». June 06, 2011. and listen to him right here!   Some people said it was great.  

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Brent's Social CRM Blog: Swimming with the Smarter Customer: The.

Social CRM

Other vendors have similar tools, but with Coremetrics, we get the different capabilities we need, from measuring the effectiveness of pay-per-click campaigns to creating personalized interactions with top customers.  Other vendors have similar tools, but with Coremetrics, we get the different capabilities we need, from measuring the effectiveness of pay-per-click campaigns to creating personalized interactions with top customers.  Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM.

Brent's Social CRM Blog: Smarter Commerce for the Mid-Market: An.

Social CRM

  Supply chains, health care networks, even natural systems like our rivers.  Things have quickly moved on to include people sharing information and opinions on social networking sites and blogs.   Supply chains, health care networks, even natural systems like our rivers.  Things have quickly moved on to include people sharing information and opinions on social networking sites and blogs. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. TrackBack.

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Brent's Social CRM Blog: The Cloud, The Drugstore and The Social.

Social CRM

Lisa is leading the effort to extend Drugstores customer support engagement through social tools and strategies to create a more satisfying customer experience. The important piece of that is you need to create a tool that is easy for them to access. Lisa Larson: The tool that we purchased allowed us to customize it to our customers needs, based on how they are using it. How is giving them those tools and also giving the customers the tools, how has that impacted their job in terms of are they happier? social networking. SugarCRM. It really was.

Brent's Social CRM Blog: Why I Learned All I Needed To Know.

Social CRM

And as much as I've learned over the past few years about Facebook, Twttier, YouTube and all of the other social media/social networking stuff, I learned the most important social lessons when I was a college DJ back in the mid to late '80s. Now here's where today's social tools have amplified and empowered the lessons of 1989. Let's face it, social media is as old as the hills, it's the tools we have at our disposal today that allows us to reach more hills.quickly. social networking. SugarCRM. September 04, 2009. TrackBack. About.

Brent's Social CRM Blog: Tweet for a Chance to Win a Free Dell.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. HubSpot Really Is A Bad MoFu… | Main. Becoming a Smarter Customer ». September 28, 2011. Tweet for a Chance to Win a Free Dell Laptop September 29th. Sorry for the short notice, but this is pretty cool.    I’m helping the small business folks at Dell ( @DellSMBUS ) give away a Latitude™ E-6320 laptop (approximate value of $1,529).    You can have up to three entries in the contest. Those are the basics.

Brent's Social CRM Blog: Reaching The Social Customer: New.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today.  My friends at Social Media Today are hosting a free webinar next Tuesday (November 29th) at Noon et focused on tools and strategies for reaching today's social customer. The webinar, sponsored by Marketo, will focus on: New tools and strategies to communicate with the social customer. Here the details: Title:  Reaching The Social Customer: New Tools, New Strategies. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today.

Brent's Social CRM Blog: As the Social CRM World Evolves: Your.

Social CRM

Radian6, the maker of popular social media monitoring tools, organized this cool event. And you didnt hear of any of the big vendors integrating with Twitter or most any other social network. Many of the usual suspects integrate in some form or fashion with Twitter, Facebook, LinkedIn and other social networks. Enterprise social network platform providers and CRM vendors are building integrations to work with each other - and RightNow has created its own platform with last years acquisition of HiveLive. social networking. SugarCRM. December 14, 2010.

Brent's Social CRM Blog: One on One Back Story: Phil Fernandez of.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today ».   In fact he encourages their customers not to think about marketing automation as just a customer acquisition tool, but as a way to cost effectively stay in touch with their customer base over time to build deep customer relationships.   In fact he encourages their customers not to think about marketing automation as just a customer acquisition tool, but as a way to cost effectively stay in touch with their customer base over time to build deep customer relationships.

Brent's Social CRM Blog: One on One Back Story: Jeff Haynie of.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today | Main. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. HubSpot Introduces Marketing Grader ». November 25, 2011. One on One Back Story: Jeff Haynie of Appcelerator. TrackBack. About.

Brent's Social CRM Blog: Microsoft Study Shows Tech-Savvy SMBs.

Social CRM

Network Solutions recently unveiled the small business study they did with the University of Maryland, and Intuit released the latest installment in their Future of Small Business study. Most Demanded Productivity Tools (According to Microsoft Study). I had a chance to speak with Ross Brown - Microsoft VP of Solution Partners & ISVs - about the report findings. Network Solutions recently unveiled the small business study they did with the University of Maryland, and Intuit released the latest installment in their Future of Small Business study. social networking.

Brent's Social CRM Blog: The Future of Customer Service is Here.

Social CRM

An increasing percentage of interaction with customers is coming by way of social networks and online communities. Mark Yolton, Senior VP of SAPs Community Network. An increasing percentage of interaction with customers is coming by way of social networks and online communities. Mark Yolton, Senior VP of SAPs Community Network. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Have You Thanked Your Frientor Today? Does IBM Really Want to Get Small?

Brent's Social CRM Blog: A moment of your time for a chance to win.

Social CRM

Among them are the Network Solutions Small Business Success Index ( [link] ), and Microsoft's SMB Insights report. I've written about the findings in both of these reports over on the American Express OPEN blog - A Tale of Two Studies and Tech Savvy SMBs Will Lead the Way. I've also had executives from both companies on Technology For Business Sake (TFBS) to go "inside the numbers" a bit: Network Solutions CEO Roy Dunbar on Small Business Success Index. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. SugarCRM.

Brent's Social CRM Blog: Ten MORE Minutes with Ramon Ray.

Social CRM

spend another quick ten minutes with SmallBizTechnology.com's Ramon Ray to kick around a few tools and tips that could impact how we do build relationships and do business today. cool story about not blaming the market "if your business model sucks" How you can use Grouply.com to migrate from a Yahoo or Google groups (and the archives) and create your own web site, with powerful applications and membership tools. Also discuss Twubs.com - a tool to turn your Twitter hashtag conversations into real communities - Accidental Communities. social networking.

Brent's Social CRM Blog: Twitalyzer.com's Eric T. Peterson on Web.

Social CRM

Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. « How to Use Social Media to Attract Customers - A Hubspot Joint | Main. | TAG! But Are You Really It? ». April 24, 2009. Twitalyzer.coms Eric T. Peterson on Web Analytics. Very interesting stuff! According to the study, one of the areas that small businesses are investing pretty heavily in is business intelligence. And there's a growing interest in web analytics and how they can help us with our social media initiatives. About.

Brent's Social CRM Blog: Enterprise 2.0 ? What a Difference 2 Years.

Social CRM

Google Gets a G+ For Its Latest Social Networking Efforts ». Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. Ramon Ray Discusses The Potential of Microsoft & Skype, And HIs First Month Using Google Chromebook | Main. June 27, 2011. Enterprise 2.0 – What a Difference 2 Years Makes. Thank you Sameer Patel!    Not just for the obvious reason either. Sameer was the Sales & Marketing track chair for last week’s Enterprise 2.0 conference.  conference. 

Brent's Social CRM Blog: Cisco Dives Deeper into Social Media.

Social CRM

Cisco SocialMiner is a social media monitoring tool that adds queuing and workflow capabilities to deliver interactions coming from social channels more efficiently to customer care agents. Cisco SocialMiner is a social media monitoring tool that adds queuing and workflow capabilities to deliver interactions coming from social channels more efficiently to customer care agents. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. November 03, 2010. TrackBack. blog comments powered by Disq us.

Brent's Social CRM Blog: Navigating the Web with Glue. Not On It!

Social CRM

He also talks about how Glue brings the network(s) to the individual, allowing us to congregate, collaborate and communicate around things we're interested in - be it a movie, book, restaurant or anything else we're interested in. As the amount of information (and people) continues to grow exponentially, the ramifications for this kind approach to social networking has the potential of presenting us with information in a much more efficient way. Technorati : adaptiveblue , glue , semantic web , social networking. social networking. SugarCRM. TrackBack.

Brent's Social CRM Blog: RightNow's Dave Vap on the HiveLive.

Social CRM

Im also curious to see what theyve done with HiveLive in terms of integrating the social network platform with their core CRM functionality. Posted at 08:27 AM in rightnow technologies , social crm , social networking | Permalink. Im also curious to see what theyve done with HiveLive in terms of integrating the social network platform with their core CRM functionality. Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today. social networking. SugarCRM. Brents Social CRM Blog. October 26, 2009. Lows in the 20s. Really?