Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch , and ultimately, close deals. Top Research Tools for B2B Sales Reps 1.

Research 100

Research B2B Tools Company 100

Lessonly

MAY 12, 2020

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.

Customer Service 26

Customer Service Software Software Training 26

Zoominfo

AUGUST 31, 2020

In 12 years, half the companies on the S&P 500 may fall off that list, according to industry research. According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Even those at the top are always at risk. So what components make up this effort? Build Loyalty.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Lessonly

JANUARY 9, 2020

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Customer Service 26

Customer Service Software Software Training 26

Lessonly

SEPTEMBER 15, 2021

This same idea can be applied to customer service skills and their effect on customer relationships. In short, good customer service skills are the HGTV of the customer experience. What is good customer service anyway? . And why is customer service important in the long run?

Customer Service 26

Customer Service Customer Loyalty Churn 26

Zoominfo

FEBRUARY 26, 2021

We’ll keep it simple, Sales Automation in the process of leveraging software and artificial intelligence (AI) along with other digital tools to automate time-consuming sales tasks that normally take significant time away from selling activities. Sales automation tools are types of software that enables companies to automate the sales process.

Sales Automation 162

Sales Automation Prospecting Top of Funnel Sales Qualified Lead 162

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Smooth Sale

MARCH 8, 2023

Instead of letting this happen, seek efficiencies such as using certain types of software. For example, workforce management software is one of the best ways to manage employees and set schedules. Another idea is to include bookkeeping software to increase efficiencies that can help your company with proper research.

Hiring 78

Hiring Policies Customer Service Licensing 78

Zoominfo

AUGUST 31, 2020

In 12 years, half the companies on the S&P 500 may fall off that list, according to industry research. Build Loyalty According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Even those at the top are always at risk. So what components make up this effort?

Ideal Customer Profile 130

Ideal Customer Profile Lead Rank Marketing Loyalty 130

Hubspot Sales

NOVEMBER 27, 2023

You can create an interactive experience where customers can choose from a variety of fabrics, colors, and designs to give their repaired items a unique touch. So an online repair concierge with top-notch customer service might just make it big. Check out our research page and sign up for our weekly Trends Newsletter.

Opportunity 70

Opportunity Fashion Government Trends 70

Zoominfo

APRIL 6, 2021

Workflow automation allows them to interact directly with customers rather than waste time on these repetitive tasks. And research shows that companies who automate at scale are closing more deals than those who don’t. Marketers and sales reps can automate email campaigns, sales plays, meetings, and much more.

Ideal Customer Profile 130

Ideal Customer Profile Data Hiring Construction 130

Hubspot Sales

NOVEMBER 20, 2023

In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition. AI-powered lead scoring systems utilize machine learning algorithms to analyze prospect data and predict their likelihood of converting into paying customers.

Account 74

Account Lead Rank Lead Scoring Ideal Customer Profile 74

Lessonly

OCTOBER 31, 2019

At Lessonly, we’ve got front row seats to the intersection of humanity and technology in the customer service space. But recently, these three customer service statistics completely shocked us. 90% of customers consider an immediate response as important or very important when they have a customer service question. .

Customer Service 20

Customer Service Customer Scale SAP 20

Allego

APRIL 18, 2024

Their research also shows that “90% of commercial leaders expect to utilize gen AI solutions ‘often’ over the next two years.” Not only that, but McKinsey’s research shows that organizations that invest in AI are seeing an increase in revenue of 13-15% and a sales ROI increase of 10-20%. Listen to the interview.

Examples 62

Examples Top of Funnel Lead Rank Lead Scoring 62

Pipeliner

APRIL 9, 2021

Businesses focused on increasing their B2B sales need to concentrate on a consistent set of factors, including research, relationship building , identifying pain points, and development. Business to business marketing campaigns focuses on building long-term relationships rather than the one-time purchases of business-to-customer sales.

Industry 98

Industry B2B Strategy Social Media 98

Hubspot Sales

MAY 23, 2019

HubSpot Research found that 82% of consumers rate an "immediate" response as important or very important when they have a marketing or sales question. And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers.

Tools 126

Tools Lead Qualification Hubspot Social Media 126

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

Lessonly

SEPTEMBER 20, 2021

The research took a look at the financial impact Lessonly has on one of our customers in the telecom industry. Here are just a few ways that this team of 35,000 customer service reps reaps some big rewards with Lessonly: Reduced the time it takes to create training by 50%. Spoiler alert—the results are wild. .

Software 26

Software Software Training Customer 26

Hubspot Sales

APRIL 6, 2023

A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience. A Moengage survey backed up that research — 27 percent of respondents said they were “most frustrated by receiving irrelevant content or product messages.” ecommerce tools streamline and automate processes for your business.

Trends 99

Trends B2B B2C Social Media 99

Zoominfo

OCTOBER 23, 2019

The AI market will grow to a $190 billion industry by 2025, according to research firm Markets and Markets ( source ). billion in 2021, according to market research firm IDC ( source ). IDC predicts 40% of digital transformation initiatives will use AI services by 2019 ( source ). AI in Customer Service.

B2B 247

B2B Telecommunications Forecasting Scale 247

Smooth Sale

JUNE 13, 2022

Increased efficiency can translate into higher profits, better customer service, and less employee turnover. They also need the right compliance software to meet regulatory requirements and ensure a smooth customer experience. Lack of efficiency can increase costs and make it harder for insurers to serve their customers.

Insurance 78

Insurance Insurance Industry Retention 78

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Salesmate

AUGUST 19, 2020

We’re excited to announce that once again, Salesmate is recognized as a market-leading sales CRM and automation platform by multiple Gartner’s top software advisory platforms – SoftwareAdvice and GetApp. Software Advice FrontRunners 2020 for CRM category. No other software is needed.

Lead Rank 98

Lead Rank Lead Scoring CRM SME 98

Lessonly

AUGUST 28, 2019

So, how can we onboard new customer service reps so well that they never feel pressure to fake anything? Onboarding research shows that best in class onboarding programs quickly enable new hires with access to all of the tools they need to do their jobs well. Well-supported reps will support your customers in a real, human way.

Customer Service 20

Customer Service Customer Banking Software 20

MarketJoy

JULY 14, 2020

However, when times are tough, businesses are usually tempted to begin offering more products and services, spreading themselves thin. LEVERAGE RESEARCH . Put your email lists to good use with a survey to solicit insights from current, past, and potential customers. MAKE SURE YOU HAVE EXCELLENT CUSTOMER SERVICE.

How To 98

How To Social Media Scale Lead Rank 98

Lessonly

MARCH 4, 2020

Spoiler alert: Computer-based training software is a cloud-based system that enables companies and employees to access training, see it’s impact, and bridge knowledge gaps so everyone can do better work. . We’ve heard a lot of statements about computer-based training software. CBT software is difficult to implement, use, and manage.

Software 34

Software Software Training System 34

Selling Essentials RapidLearning Center

JULY 25, 2023

To understand this apparent paradox, let’s look at research conducted by professors at two Canadian academic institutions, the School of Business and Economics at Wilfred Laurier University and the Faculty of Management at McGill University. The implication of this state of mind is that these customers haven’t given up on you.

Customer 52

Customer Remedy Journal Retail 52

SugarCRM

OCTOBER 18, 2021

Their guest was Ed Thompson , another smart dude and leading analyst at Gartner, the IT research company. The main point that they put forth is that CX is a company’s strategy for delivering a memorable and exceptional experience to their customers. And they say CRM is the software that enables you to do that.

CRM 49

CRM eGain Siebel Epiphany 49

Nutshell

FEBRUARY 21, 2023

Customer lifecycle management is an important strategy all businesses should be practicing because it helps foster long-lasting relationships with customers and inspires brand loyalty. The customer lifecycle When it comes to CRM, the customer lifecycle refers to the journey which a customer takes until they make a purchase.

Customer 62

Customer Loyalty Campaigns CRM 62

Alice Heiman

NOVEMBER 22, 2022

By the way, the phrase I use all the time, “in working with other customers like you, one of the things we’ve found is…”. [15:17] 15:17] Let’s see if we can, in our case through software, put a framework around, okay, what are you trying to do? Why is that valuable? There’s our bumper sticker. [34:04]

B2B 112

B2B Buyer Lead Rank Travel 112

Smooth Sale

MAY 10, 2023

Many software platforms make your job easy and negotiable – automation is critical as it helps you reduce manual stuff and step into the automated world where you need to configure it once. 2 Selecting Project Management Software Project management is one of the most daunting tasks every business needs to look carefully at.

Hiring 78

Hiring Lead Rank Software Software 78

Pipeliner

AUGUST 1, 2023

Why shouldn’t the customer go to someone else with a better product? This is why you need to conduct thorough research on the demographic you’re targeting and figure out what your potential customers actually want. You can take out some time and conduct market research to see what prices your competitors are offering.

Demographics 97

Demographics Competition Follow-up Up-Sell 97

Nutshell

JUNE 29, 2023

Using a customer relationship management (CRM) platform can bring your business major value and a wealth of benefits, from streamlining and automating parts of your sales process to helping you craft marketing campaigns tailored to the right audience. How to implement a CRM system You have a lot to consider when adopting a new CRM.

CRM 62

CRM Software Software ROI 62

Sales and Marketing Management

OCTOBER 24, 2019

So why aren’t more businesses embracing communication within their customer loyalty programs? The goal is to earn lasting loyalty from customers at each stage of the loyalty journey, and the first step in this is relevant, convenient, stress-free, and personalized communication, which only asynchronous messaging can provide.

Loyalty 120

Loyalty Customer Consumer Study 120

Hubspot Sales

NOVEMBER 22, 2023

Trends Researcher, Max Iskiev anonymously surveyed 1,477 global sales professionals across B2B and B2C industries to unearth the sales trends, opportunities, strategies, and pain points that could impact businesses in the coming year. This is where Customer Relationship Management (CRM) software comes into play.

Data 90

Data Tools Closing Hubspot 90

Sales Hacker Training

JULY 24, 2020

After all, shouldn’t your sales reps be doing research and gathering that information themselves? And while some more enterprising reps will go out on their own to do this extra work and research, not everyone will — not to mention the problems caused by a rep giving a customer inaccurate information by mistake.

Training 116

Training ROI Software Software 116