Remove Call Monitoring Remove Conversion Remove Customer Service Remove Examples
article thumbnail

Training Talks—The Future of Contact Centers: A Chat with Fred Stacey

Lessonly

That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. Fred: It’s an interesting conversation, and everybody is talking about AI. But, we still need reps.