Metrics: Why Most Companies Get it Wrong

Mr. Inside Sales

In fact, whenever I consult with new clients the owners and managers automatically begin showing me their call monitoring reports. They show me metrics on how many calls a rep is making, how much average time each rep spends on the phone, what their conversion rate is, and on and on.

Inside Sales Force Management Closing Techniques & Training Ideas

Mr. Inside Sales

In fact, whenever I consult with new clients, the owners and managers automatically begin showing me their call monitoring reports. Now don’t get me wrong—those things are important and they should be monitored. Again, it’s how they perform during a sales call that matters most.

Why the Sales Training Process Never Truly Ends

DialSource

ValueShift’s infographic calls this “the mobile learning imperative, because 80% of corporate learning professionals believe that mobile learning would increase employee engagement, and 100% said they would complete more training if it were delivered in mobile formats.

Don't Paralyze Sales Reps: 5 Tips for Coaching Live Sales Calls

DialSource

That’s the popular perception of live sales call coaching, but the truth is that when it is used tactfully and correctly, DialSource Denali’s Real-Time Call Monitoring can be a powerful training tool. How beneficial is it to coach live sales calls? Is it call efficiency?

Sales Call Recording Laws & Regulations

Gong.io

DISCLAIMER: The information provided on sales call recording laws is for informational purposes only and is not legal advice. When it comes to sales and business call recording laws and regulations in the United States, each state adopts either a one-party or two-party consent policy.

Training Talks—The Future of Contact Centers: A Chat with Fred Stacey

Lessonly

With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone. Fred: My first job in contact leadership was training a small call center team. At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work.

Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

But even as technology has changed, the need for a way to make voice calls still remains. And it’s no longer sufficient to have desk phones that only make phone calls. You may think VoIP call quality is the most important factor in choosing the best business phone system.