That’s the popular perception of live sales call coaching, but the truth is that when it is used tactfully and correctly, DialSource Denali’s Real-Time Call Monitoring can be a powerful training tool. How beneficial is it to coach live sales calls? Cold-Calling MORE

They help us be more productive, more efficient, more effective, more informed, manage our time better…… People will talk endlessly about the sales stack (all the tools we are providing sales people to “help” them), or the marketing stack. They’ll present compelling data: “81% of top performers use our tools,” making you think the reason they are top performers is because they use the tools. Scripting tools. MORE

But even as technology has changed, the need for a way to make voice calls still remains. And it’s no longer sufficient to have desk phones that only make phone calls. It also means they have a wide variety of tools at their disposal, depending on the provider they choose. MORE

Learn about successful inside sales force management closing strategy, process techniques, training ideas, prospecting tools and best practices for managers and representatives. Now don’t get me wrong—those things are important and they should be monitored. MORE

In fact, whenever I consult with new clients the owners and managers automatically begin showing me their call monitoring reports. They show me metrics on how many calls a rep is making, how much average time each rep spends on the phone, what their conversion rate is, and on and on. MORE

Tools for reinforcement learning include those that provide the information in small bursts, like flashcards or quizzes. On The Job Tools. DialSource provides some great on the job tools to aid in the continuous training process. MORE

With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone. Fred: My first job in contact leadership was training a small call center team. If you can bring tools and incorporate technology to improve training and ongoing education, you’re going to have happier agents. MORE