Five Metrics You Must Measure In Order To Be An Effective Sales Coach


Think calls, emails, outbound dials. The #1 most tracked selling activity is calls. If activity metrics are your “verb” metrics (calling, emailing, etc.) Meetings set by calls were the most heavily weighted activity, with a trip to Vegas as the grand prize.

Inside Sales Force Management Closing Techniques & Training Ideas

Mr. Inside Sales

Learn about successful inside sales force management closing strategy, process techniques, training ideas, prospecting tools and best practices for managers and representatives. Now don’t get me wrong—those things are important and they should be monitored.

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Why the Sales Training Process Never Truly Ends


At some point in our careers, we all fall victim to the cheesy, outdated training video. However it happened, the real question is, how much of your training do you remember? The research demonstrates that on average, people forget 70% of what they learned from training within 24 hours.

Metrics: Why Most Companies Get it Wrong

Mr. Inside Sales

In fact, whenever I consult with new clients the owners and managers automatically begin showing me their call monitoring reports. They show me metrics on how many calls a rep is making, how much average time each rep spends on the phone, what their conversion rate is, and on and on.

Training Talks—The Future of Contact Centers: A Chat with Fred Stacey


We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone.

Don't Paralyze Sales Reps: 5 Tips for Coaching Live Sales Calls


That’s the popular perception of live sales call coaching, but the truth is that when it is used tactfully and correctly, DialSource Denali’s Real-Time Call Monitoring can be a powerful training tool. How beneficial is it to coach live sales calls? Cold-Calling