The Best Sales Glossary for Sellers
Mindtickle
JUNE 21, 2023
Churn rate Churn rate refers to the rate at which customers or subscribers discontinue or cancel their relationship with a company or cease using its products or services over a specific period. Respondents are categorized into three groups: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).
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