Cancellation Customer Service Incentives Study 
Zoominfo
SEPTEMBER 24, 2019
Some customers are direct—they voice their displeasure and tell you why they have lost trust in your company. But, more often than not, customers simply move on to a competitor. Here are a few ways to collect customer feedback in a constructive way: Automated satisfaction surveys. Customer service follow up.
Zoominfo
OCTOBER 5, 2021
Some customers are direct—they voice their displeasure and tell you why they have lost trust in your company. But, more often than not, customers simply move on to a competitor. Depending on your particular offering, this survey may come in the form of an email after a customer cancels your services.
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