The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
RTV - High Execution TV Archive Select Month March 2012. February 2012. January 2012. When the customer can’t be consoled, console the employee. “I can hear the frustration in your voice,” said Sarah, to an upset customer. Unsure what the customer really wanted she felt almost out of options.
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