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A Festive Look at Customer Service Skills Training (Featuring 7 Beloved Holiday Characters)

Lessonly

Raise your hand if you lead support at a tech company, and you’re ready for a holly jolly blog post? . It’s about gathering with loved ones, eating too many cookies, resting, and most importantly for this blog post, watching holiday movies and shows. This is the first and most important customer service skill if you ask me.

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Pivot Strategies and Technology to Master Sales Digital Transformation

Crunchbase

Remember, tech is empowering customers to get what they want, whenever they want it. More than half of consumers expect customer service responses in an hour or less. Find more insights from Roman on the Crunchbase blog. These people also expect to get the same response times on weekends and weekdays.

Pivotal 105
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THE CAREER JOURNEY: An Experience Worth Living

Smooth Sale

Zach Loeb provides today’s guest Blog, The Career Journey: An Experience Worth Living. . Zach Is the Founder of The New Agency , a corporate wellness agency that enables organizational leaders to build a custom employee wellness program for their team. Pivoting To Entrepreneurship . Opportunities & Pivots .

Pivotal 148
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Why No One is Talking About Customer Service Enablement But Everyone Should

Lessonly

This post originally appeared on OpenView’s blog. Okay, now raise your hand if you think it’s vital to have a customer service enablement strategy, too? . I’ve never met anyone with a job title that includes “customer service enablement” in the same way people build a sales enablement career path. average of 15%.

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Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

Lessonly

We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. A blog post on connection and camaraderie in a WFH world.

eBook 48
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I can see opportunity in my sector. How can I make the most out of it?

Sue Barrett

New opportunities and new markets or micro markets emerge, new ways of doing business open up, new customers become available and we need to be ready to adapt quickly to those opportunities. It might seem difficult at first to pivot to the new – […]. appeared first on Barrett Sales Blog. How can I make the most out of it?

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5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate. According to a study , 89% of companies state that excellent customer service plays a huge role in improving the customer retention rate.