Pipeliner

JULY 8, 2023

In this episode of the Expert Insight Interview podcast, host John Golden speaks with Gregory Offner, CEO of the Global Performance Institute, about the importance of creating a positive employee experience to impact customer experience. Visit us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

Positioning 52

Positioning Training Customer 52

Pipeliner

JULY 8, 2023

The Power of Creating a Positive Employee Experience for Business Success Do you believe that creating a positive employee experience is crucial for improving customer experience and achieving business success? But it’s not just about improving the employee experience for its own sake.

Video 52

Video Hiring Incentives Incentive 52

Igniting Sales Transformation

MAY 7, 2020

Your employees are your company “brand ambassadors”, as such they are your organization’s greatest asset. Too often companies forget that employees drive the customer experience – either positively or negatively – and that impacts revenue in the same way. The challenges facing organizations to attract and retain talent.

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Revenue Microsoft Face-to-face LinkedIn 108

SugarCRM

MARCH 24, 2022

When we consider digital transformation efforts, there is often a focus on the technology component, but we’re trying to create more engaging and personal experiences. Whenever a person interacts with a system, whether a customer or employee, they will have some emotional response. What Are CX and EX? It’s All in the Data.

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Face-to-face Intent Retention System 52

Sales Hacker

DECEMBER 29, 2020

Mimeo has been on a journey to reform and restructure its sales team, customer success, and employee experience in order to drive significant growth. Why CX grows out of EX (employee experience). Employee experience relates to customer experience. What You’ll Learn.

Customer 65

Customer Segment Top of Funnel Lead Rank 65

Sales Evangelist

JUNE 5, 2023

In this episode, your host Donald Kelly talks with Tiffani Bova about shaping the employee experience to drive success. The Connection Between Employees and Growth Employees drive revenue. The Employee Journey A lot of energy is often put into improving the buyer’s journey. We do not have a technology problem.

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Promotion Survey How To Quota 40

Steven Rosen

APRIL 20, 2024

She shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention. They also touch on Hilton’s top global workplace ranking and successful coaching programs for high employee retention and satisfaction. “I

Lead Rank 177

Lead Rank Lead Scoring How To Retention 177

Mereo

FEBRUARY 2, 2022

As teams across the world face talent shortages and high turnover , an employee experience management strategy becomes even more important for sophisticated B2B selling organizations. But one thing has become clear as turnover and skill shortages abound: employees, much like buyers, are growing in power. million people by 2030.

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B2B Face-to-face Survey Coaching 45

Alice Heiman

MARCH 22, 2024

Do you know that exceptional customer and employee experiences can be the game-changer for your business? Here’s a sneak peek: Customer Experience Matters Dive deep into the customer journey. The Employee Experience Connection Don’t underestimate the power of a positive workplace.

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Customer Service LinkedIn Data Channels 75

Smooth Sale

APRIL 24, 2024

Your latest employees are making up their minds rather quickly, believe it or not, on whether your company is a place they can see themselves working at for a long time. A few best practices can improve your onboarding process to begin your new employee relationships on the right foot.

Hiring 106

Hiring Examples Outsourcing Services Infusion 106

Mindtickle

OCTOBER 13, 2016

According to an Aberdeen Onboarding Benchmark report “new employees often feel that the attention they receive during the pre-hire stages is abandoned once they are hired.” Pre-join is the time between the employee accepting the offer of employment and starting in your company on day one. Read on for our conversation!

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Hiring Retention Scale Groups 64

Sales and Marketing Management

MAY 18, 2022

Data and analytics are going to transform the understanding and evaluation of the employee experience. The post Why CMOs Should Champion Employee Engagement appeared first on Sales & Marketing Management. The CMO has a critical role in this transformation.

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Analytics Data Marketing Sales 317

Sales and Marketing Management

DECEMBER 16, 2019

The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” The majority of companies don’t have anyone who owns their customer experience or who loses sleep at night over how the company is treating customers.

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Company Customer Insurance Insurance 423

Steven Rosen

MARCH 12, 2024

Understanding the “why” behind each employee’s role and connecting it to the company’s vision is crucial for team engagement. Soft skills like empathy and knowing when to let go of underperforming employees are essential for first-line leaders. Leaders and their teams can grow and innovate by acknowledging and learning from mistakes.

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Leads Marketing Qualified Lead Motivation Sales Leadership 227

The Center for Sales Strategy

APRIL 8, 2024

You’ve just made an amazing new hire with talent, experience, and skills who aligns well with you, your team, and your organizational culture. Nearly a third of new employees leave within 90 days of getting hired. Nearly a third of new employees leave within 90 days of getting hired.

Strategy 109

Strategy Report Positioning 109

Sales and Marketing Management

JANUARY 12, 2023

Good customer experience starts with good employee experience. When employees aren’t happy at work, their interactions with customers suffer as a result, which can have detrimental repercussions for a business and its reputation.

Customer 177

Customer Marketing Sales 177

Mindtickle

OCTOBER 13, 2016

According to an Aberdeen Onboarding Benchmark report “new employees often feel that the attention they receive during the pre-hire stages is abandoned once they are hired.” Pre-join is the time between the employee accepting the offer of employment and starting in your company on day one. Read on for our conversation!

Hiring 52

Hiring Retention Scale Groups 52

Smooth Sale

APRIL 19, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: How to Create A Seamless Onboarding Journey For Success In today’s rapidly evolving business environment, the landscape of employee onboarding has undergone a profound transformation, mainly catalyzed by the onset of COVID-19. Outlining career progression opportunities.

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Hiring Insurance Insurance How To 83

Bigtincan

DECEMBER 27, 2018

What’s an LMS without employee engagement? An expensive piece of software serving as a digital file cabinet crammed full of information about your organization. Sure, things may be organized and easy to find, but are people actually using the resources they have at hand? Do they find value in the training you offer? Do they […].

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How To Software Software Resources 52

Sales and Marketing Management

AUGUST 26, 2021

Author Bob Nelson and Mario Tamayo, two guys who have decades of experience in maximizing employee performance, explain how leaders can bring fun and low-cost fun into the workplace and why that is so important. An SMM webinar-turned-podcast. The post Work Made Fun Gets Done appeared first on Sales & Marketing Management.

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Webinar Metrics Maximizer Marketing Sales 290

Allego

APRIL 25, 2024

Empowered employees keep businesses moving forward, and nothing fuels empowerment like personalized learning. According to Axonify , 93% of employees said that well-planned employee training programs positively affect their level of engagement.

Handbook 62

Handbook Analytics Retention Motivation 62

Lessonly

DECEMBER 12, 2019

To improve an employee’s skill set, training, retraining, communicating, and practicing should all happen regularly. Enter Lessonly—a “more than employee onboarding” software that enhances the learner experience by redefining team communication, housing necessary resources, and empowering self-led career pathing and upskilling.

Software 26

Software Software Knowledge Base Face-to-face 26

Zoominfo

JULY 25, 2022

Remote Onboarding The success of a remote work culture relies heavily on a well-executed onboarding process for new employees. But with the average person in the United States changing jobs every 4 years , the reality is that people have become accustomed to the remote hiring experience.

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Lead Rank Compensation Journal Retention 130

Allego

FEBRUARY 20, 2024

Only 52% of new hires feel satisfied with the onboarding experience at their current job, research from Paychex revealed. Further, Gallup’s State of the Global Workplace 2023 Report found most employees (51%) are not engaged—not involved, enthusiastic about, or committed to their work. Most companies have an onboarding problem.

Hiring 71

Hiring Strategy Buyer Persona Retention 71

Zoominfo

AUGUST 11, 2022

Assemble a set of candidates based on the maturity of their company or go after employees with startup experience. Search for skilled engineers based on their experience with front-end, back-end, or full-stack development. Startup This filter option can be used to identify candidates with specific startup experience.

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Engineering Top of Funnel Education Funnel 130

Membrain

JUNE 28, 2023

Successful onboarding improves retention, increases the pace at which new employees begin producing revenue, and ensures a seamless experience for your prospects and customers. Sales onboarding is an important part of building and growing a sales team.

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How To Retention Revenue Sales 142

Alice Heiman

OCTOBER 18, 2023

The Experience Mindset: Changing the Way You Think About Growth by Tiffani Bova When I picked up t his book, I thought it was going to be about customer experience. Bova sends us on a journey into the heart of employee dissatisfaction and its profound connection to customer experience. I was right and wrong.

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Lead Rank Sales Qualified Lead Positioning Quota 121

Allego

JANUARY 3, 2024

Last year, businesses lost employees at a staggering rate. When that happens—when any employee leaves, actually—organizations risk losing crucial institutional knowledge that informs business strategies and offers insight into customer behavior. In 2023, more than 305,000 employees lost their jobs at U.S.

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Hiring Banking Guidelines Survey 107

Smooth Sale

JUNE 5, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: What Your Business Needs for A Smoother Training Experience What Your Business Needs for A Smoother Training Experience Training employees is a crucial part of running a business. The easiest way to do all this is to choose an LMS (learning management system).

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Training Hiring Licensing Networking 78

Pipeliner

MARCH 24, 2024

Employee satisfaction is not just a moral obligation of companies but a fundamental component driving business success. It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance.

Construction 52

Construction Lead Rank Lead Scoring Loyalty 52

Allego

JUNE 14, 2023

Sales reps forget 70% of training within a week and 87% within a month, Gartner research found — a concerning statistic for companies trying to train employees. Everboarding is a continuous onboarding experience supporting and educating employees along a continuum rather than the established one-and-done approach.

Training 103

Training Handbook Retention Education 103

The Center for Sales Strategy

JANUARY 3, 2023

It’s hard to recruit the right employees or find great people willing to invest time in their careers. A bad candidate experience mixed with a lack of feedback once hired leaves employees unmotivated and disconnected. A revolving door of employees severely affects your ROI.

Motivation 99

Motivation Hiring Face-to-face Training 99

Babette Ten Haken

JULY 16, 2020

What happens to your revenue stream when employees stop fixing what people buy? Consider that pre-Covid business and hiring models can unintentionally reinforce a workforce of employees fixing what people buy. Consider the impact of fixing what is broken on employee and client experience, success, and retention.

Hiring 157

Hiring Retention Smart Company Compensation 157

Smooth Sale

OCTOBER 14, 2021

Zach Loeb provides today’s guest Blog, The Career Journey: An Experience Worth Living. . Zach Is the Founder of The New Agency , a corporate wellness agency that enables organizational leaders to build a custom employee wellness program for their team. He works with you to create the environment of an experience worth living.

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Pivotal Social Media Hiring Networking 148

The Center for Sales Strategy

JUNE 7, 2022

New ways of working emerge, skill sets and experiences change, and employee expectations shift. As a leader, it's important to understand where your priorities need to be and how you can position yourself to help your employees grow. Work and career are areas that are ever-evolving.

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Positioning Sales Leadership Sales 124

Smooth Sale

OCTOBER 3, 2023

Attract the Right Job or Clientele: Do You Use Creative Ways To Give Your Employees A Break? ’ Our guest blog offers creative ways to give your employees a break from work they will fondly remember. As the one who cuts their primary paycheck, finding creative ways to give your employees a break can be invaluable.

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Lead Rank Hiring Motivation Networking 78

Smooth Sale

FEBRUARY 14, 2024

Doing so will help create a more personalized buying experience for your loyal customers. As your business develops, you will want to hire a team of employees who can help you reach your goals. It can be costly and frustrating to continue replacing unproductive employees.

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Company Hiring How To Face-to-face 113