What is a CRM model?
Zendesk Sell
AUGUST 27, 2019
It’s important to note that a CRM model and a CRM tool are two different things. Yes, this can be confusing, but a CRM tool is software that’s designed to store and manage your customer data. A CRM tool can be used to support your CRM model. Information management. Use a CRM tool to support your CRM model.
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