PODCAST 115: Improving Customer Experience: Your Magic Key to Success with Leah Chaney
Sales Hacker
JUNE 23, 2020
Micro-thoughts on the evolution of customer success [07:08]. How to be honest about your churn metrics during COVID [28:29]. There should be a Chief Customer Officer, and that person should oversee customer success, and even perhaps, but I’m curious on what you think, that that team should not have a revenue responsibility.
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