Training Talks—The Future of Contact Centers: A Chat with Fred Stacey
Lessonly
AUGUST 6, 2019
We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. Fred: My first job in contact leadership was training a small call center team.
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