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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

Let me illustrate this with some analysis we did a few years ago for an internet retailer: I surveyed approximately 1,000 respondents who had placed an order with our client in January 2014. The tendency in this country over the last 10 to 15 years has been to regard customer service as a cost center.

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The Top Sales Tool for 2014

SBI Growth

As a Sales Operations leader, you have 3 major challenges heading into 2014. Understanding how your customers are evolving and determining whether your sales team is keeping pace. It has never been more necessary than it is heading into 2014. It may serve as inspiration for your 2014 strategic planning.

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Getting Your Employees to Commit to Customer Service

Sales and Marketing Management

Issue Date: 2014-04-30. Teaser: Delivering the best possible customer service requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. Author: Bill Sims. Here's what that looks like and one sure ingredient for getting there.

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Sales Motivation Video: Why You Should Call Your Best Customer

The Sales Hunter

Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Check out the video to see what I mean: Copyright 2014, Mark Hunter “The […].

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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Sales Motivation Video: Whose Problem Are You Focused On?

The Sales Hunter

In my experience, sales success is found where you focus. Check out the video to see what I mean: Copyright 2014, […]. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation' How well acquainted are you with their problem and the solutions they desire?

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The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

In this post I want to recommend three ideas to raise your game in 2014. Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. Every sales manager is time starved. POST-SALES SUPPORT. Most don’t.