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Salesforce contracts, explained: 7 things you didn’t know were in your Salesforce user agreement

Nutshell

When I was using Salesforce at a large corporation, we had tremendous amounts of resources,” Ryan continued. Given that a 99% uptime still means almost four days of downtime a year, 98% uptime could be crippling for a business, as it would put your team out of commission for more than a full week.