article thumbnail

A Festive Look at Customer Service Skills Training (Featuring 7 Beloved Holiday Characters)

Lessonly

Yep, we’re using seven holiday characters to talk about building a robust customer service skills resume. Leveraging a customer service skills training software that equips CS reps to better serve customers who use your software. This is the first and most important customer service skill if you ask me.

article thumbnail

How to Position Your IT Solution in the P&C Insurance Vertical Market

Emissary

Many companies are planning technical initiatives to improve their customer service, claims operations, and data management. To position your products for success, shape your sales strategy around a nuanced understanding of the pressures driving these companies and the cultural or technical challenges they face.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

THE CAREER JOURNEY: An Experience Worth Living

Smooth Sale

Even though my work in linking employees with businesses was having a positive impact, I had this feeling that I could do more. . Pivoting To Entrepreneurship . Business leaders focused on sanitation protocol, emergency budgeting, and product/service pivots to stay afloat. Opportunities & Pivots .

Pivotal 148
article thumbnail

The Power of AI in Sales and Customer Support

Pipeliner

His perspectives on how artificial intelligence transforms sales and customer service revealed a technology that’s not just a fad but a valuable productivity tool. From Humble Beginnings to Cutting-Edge AI Thomas traced how Bigly Sales pivoted from a primary sending platform to an AI powerhouse. What drove this change?

article thumbnail

The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

Here, we’ll explore the role of BDRs, the pros and cons, and best practices to utilize them effectively: The Role of BDRs Typically, BDR is an entry-level position in larger, more complex sales organizations. In addition, BDRs relay customer feedback and market trends to internal teams. And they may not be right for all organizations.

article thumbnail

Founders: Before You Hire a Sales Team, Consider These Options

Sales Hacker

Even though our company is scaling quickly and getting close to the point of full capacity, it’s not the right time to hire salespeople — because a pivot to something more sustainable could be in the works. Hear me out: I’ll explain why you’re uniquely positioned to be the best salesperson for your org. So what’s the alternative?

Hiring 85
article thumbnail

Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .