Transform Your Customer Service with a Facebook Chatbot Today!
SocialSellinator
NOVEMBER 17, 2023
Discover how a Facebook chatbot can revolutionize your customer service! Get 24/7 support, efficient query resolution, and boost sales with our tips.
Customer Customer Service Facebook Sales 
What are customer service skills?
MTD Sales Training
MARCH 5, 2019
When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.
Customer Service 
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How Tech Can Improve Your B2B Customer Service
Pipeliner
FEBRUARY 11, 2022
Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.
From the Switchboard to Social Media: A Brief History of Customer Service
Sales and Marketing Management
SEPTEMBER 6, 2019
From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Operators Are Standing By. Thus the call center was born. Don’t @ Me.
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Bad Customer Service Should Not Be a Sales Objection
Increase Sales
JULY 21, 2017
Bad customer service should not be one of them. Top sales performers know how to overcome a sales objection. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult.
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The Complete Guide to Creating a Facebook Sales Funnel
Hubspot Sales
SEPTEMBER 16, 2020
Facebook is the largest social media platform out there with over 2.44 This makes Facebook ads the go-to source for reaching a wider audience than you can organically. This makes Facebook ads the go-to source for reaching a wider audience than you can organically. How to Build a Facebook Sales Funnel in 8 Steps.
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Two Tales of Customer Service
Increase Sales
DECEMBER 18, 2014
Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.
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Priceless, The First Customer Service Experience
Increase Sales
MARCH 23, 2017
Once again I realized how truly priceless the first customer service experience really is. He only reaffirmed my first customer service experience with the Repair Department at Attwoods. So a $75 service call turned into an over $2,000 sale. Share on Facebook. Credit www.pixabay.com.
Always Remember Customer Service Is SALES!
Increase Sales
FEBRUARY 21, 2017
How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. Visibility.
The Continue Cry to Blame Customer Service
Increase Sales
SEPTEMBER 27, 2013
Yes by all accounts the cry to blame customer service is increasing. Outsourcing customer service to regions unknown where the native language is not shared by the customer and the customer service representative or where technology seems to rule appear to be the standard operating procedure for many businesses.
What Is Facebook's Marketing Strategy
SocialSellinator
SEPTEMBER 14, 2021
Facebook is a social media platform where people share their ideas, thoughts, and opinions. But for business owners and companies, Facebook has become an essential tool to reach their marketing goals. We are going to share a detailed guide with you about the best Facebook's Marketing Strategies that you can use to grow your business.
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7 Ways to Use Facebook to Help Your Business
Sales and Marketing Management
MAY 8, 2018
Author: Rachel Summers Facebook marketing is a must for any business that wants to achieve marketing strategy goals. Using Facebook allows you to improve customer service, reduce marking costs and optimize your brand. There are three simple yet core goals when using Facebook for business. Engagement. Run a Contest.
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174 The Plastic Customer Service Phenomenon
Increase Sales
JULY 26, 2012
Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? Share on Facebook.
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Exceptional Customer Service Is Effective Business Communication
Increase Sales
DECEMBER 18, 2012
Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Sure, there will always be a few difficult customers because customers are human beings. Share on Facebook.
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The Economic Collision of Customer Service and Social Media
Increase Sales
SEPTEMBER 8, 2015
The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.
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Manage Smarter 251 — Richard Weylman — Beyond Customer Satisfaction: Creating Lifetime Clients by Building Loyalty
SalesFuel
APRIL 21, 2024
Richard Weylman is a renowned expert in sales and customer service, celebrated for his strategic insights into client relationships and building customer loyalty. It was noted that AI could provide deeper personalization in customer interactions, which is crucial for building stronger relationships.
Loyalty 52
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How Facebook Ads Can Boost Your Sales
Smooth Sale
APRIL 5, 2019
Facebook has an average of 1.52 It is an incredible venue to tap an insane number of potential customers. As a business owner, you probably know how much boost Facebook advertisements can give your brand. Why Use Facebook Ads? Facebook advertising offers a wide variety of ad placement options.
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Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.
Sales Hacker
NOVEMBER 9, 2017
Consumers today are surrounded by sales — ads on their computer screen, commercials on TV, sponsors on their podcasts, spam in their inbox. percent believe information coming from sales is very trustworthy. They do their own research via Google, blog posts, and customer reviews. Think Like a Sales Rep. Lead nurturing.
78 Customer Engagement Statistics
Zoominfo
MARCH 27, 2018
On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers. And, even though customer engagement is only a piece of the marketing puzzle, it shouldn’t be ignored. The Current State of Customer Engagement.
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Oracle Taught Me Customer Service Can Help Align Sales and Marketing
Jeff Davis
APRIL 12, 2018
I was really interested in understanding how the principles of customer service (CX) could be applied to helping B2B organizations align Sales and Marketing. Be sure to check out our Facebook Live Interview where we discuss the conference, how CX has changed over the years, and his upcoming new book.
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Leveraging Customer Feedback Loops for Enhanced Understanding of Customer Needs
Act!
FEBRUARY 28, 2024
What happens when businesses stop listening to their customers ? MySpace, and, more recently, Facebook are classic examples. The data confirms it: 80 percent of customers prefer working with companies that offer a personalized user experience that aligns with their customer preferences. Better competitors replace them.
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This Week's Facebook Contest Winners | Sales Training.
Jeffrey Gitomer
AUGUST 30, 2011
This Week’s Facebook Contest Winners. Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Get Sales Blog Updates. Customer Loyalty. Categories.
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Oh no, not Facebook! AHHHHHHHHHHH!!!! | Top Sales Trainer.
Jeffrey Gitomer
MARCH 15, 2011
Oh no, not Facebook! Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Find me on Facebook here… Share this Post. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible. Hire Jeffrey.
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144 Conversations From My Facebook Page | Jeffrey Gitomer | Best.
Jeffrey Gitomer
OCTOBER 13, 2011
Conversations From My Facebook Page. Tweet Share Have you been to my Facebook page recently? Jeffrey Gitomer What was your sales ‘win’ for the week? Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible.
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Why Messaging Is Great for Customer Loyalty Programs
Sales and Marketing Management
OCTOBER 24, 2019
Author: Tobias Goebel Customer loyalty programs are a critical marketing tool for many businesses, and it’s clear to see why: they reward return customers, provide touchpoints to drive sales, and help provide insight into customer experience and behavior. So what does this mean for customer loyalty programs?
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The Best Social Selling Channels to Use in 2023
Hubspot Sales
OCTOBER 5, 2023
Social media is the future of consumer shopping , so it’s no surprise that 59% of social sellers say they’ve made more sales through social media this year compared to last. Facebook Facebook is the most popular social selling platform among those who sell products directly within the app. Best Social Selling Channels 1.
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How Do You Develop Customer Loyalty?
Increase Sales
JANUARY 5, 2018
To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip: The digital disruption will impact your paradigms about loyal customers. This customer is worth $200.
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111 Emotions Are Your Customer Experience Reality
Increase Sales
FEBRUARY 7, 2018
And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.
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The Quicksand of Customer Loyalty Those Nasty Complaints
Increase Sales
JANUARY 7, 2018
Building customer loyalty must address unsolved problems aka customer complaints. Take a moment to think about a problem that you had with a product or service provider such as a hospital, a retail store or a new car dealership. Now think about your customers and their unresolved problems. Customer loyalty attitudes.
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132 Lies Do Not Inspire Customer Loyalty
Increase Sales
MARCH 13, 2017
When will customer service people from wait staff to store clerks to everyone else in between realize lies do not inspire customer service loyalty. Lies build distrust and turn existing loyal customers into finding other solution providers. Share on Facebook. No lies do exactly the opposite.
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91 STOP Letting Customers Control Sales Negotiations | Sales.
The Sales Hunter
JANUARY 10, 2012
Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. Twitter Facebook. Facebook. -->. STOP Letting Customers Control Sales Negotiations. FREE Resources. Negotiation.
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Customer Loyalty So You Have It?
Increase Sales
JANUARY 3, 2018
Creating satisfied customers was the goal. With the click of a mouse thanks to the dramatic impact of ever changing technology, your satisfied customer can leave and become easily satisfied by your competitor. Continue the same practices, policies, and procedures through archaic customer service training?
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10 Best Review Apps for 2024
Nutshell
JANUARY 17, 2024
Customer reviews are a valuable asset to your business — the good and the bad. From improving your sales processes to using positive reviews for peer-driven marketing, customer reviews are your golden ticket. The key to making the most of your customer feedback? In turn, this can boost credibility and trustworthiness.
Google 71
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Participate In My Facebook Contest and Win | Jeffrey Gitomer's.
Jeffrey Gitomer
FEBRUARY 10, 2011
Participate In My Facebook Contest and Win. Tweet Share I want to know how have I made you a more successful sales person or person. My new Facebook contest is your chance to tell the world and win. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. The Sales Bible.
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125 “We Only Have One Server” Fails as a Customer Loyalty Strategy
Increase Sales
DECEMBER 17, 2014
Most will agree that a customer loyalty strategy is essential especially among national chains.However my customer service experience today shows even the national restaurant chains fail to understand this business growth strategy must be present from the bottom up. Share on Facebook.
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I Am the Customer from Hell
Increase Sales
APRIL 20, 2013
Okay, I freely admit that I am the customer from hell. Maybe it is because I deal with improving customer service, customer experiences. And here is how part of the customer service conversation went and what prompted me once again to be the customer from hell: Person at Inn answers: How may I help you?
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Sales Motivation: Customers Will Always Pay More For Confidence.
The Sales Hunter
DECEMBER 23, 2011
Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. Twitter Facebook. Facebook. -->. Customers want solutions. FREE Resources.
What’s the Best Way to Convince a Local Business Client to Implement Social Media Marketing?
BuzzBoard
FEBRUARY 8, 2024
As a salesperson, understanding the relationship between social media and an expanded customer base can help you pitch your services more effectively to small and local businesses. Platforms like Twitter, Facebook, and Instagram provide an affordable and diverse range of marketing options, attracting millions of potential customers.
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Science-Based Sales Techniques to Help You Hit Your Quota
Autoklose
MAY 6, 2024
Many people wonder whether sales is an art or a science. Storytelling is a powerful vehicle for both marketing and sales. It’s your customer, and what you should do is shine a spotlight on them. Talk about problems in order to build rapport with your customers – depict them as the hero who is faced with an obstacle.
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The Adapter’s Advantage: Jon Ferrara on Building Customer Relationships
Allego
JUNE 21, 2022
Jon Ferrara is a serial entrepreneur, CRM pioneer, speaker, and leader in the relationship economy, which is the foundation of social selling and modern-day sales. Ferrara is the founder and CEO of Nimble, an award-winning social sales and marketing CRM for individuals and teams. Nimble is ranked #1 in Overall Satisfaction by G2 Crowd.
GoldMine 62
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40 Customer Service Tips from Today’s Leaders
Lessonly
JUNE 29, 2018
It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. Download The Future of Customer Service today !
26 CRM Techniques and Strategies for Customer Retention
Cience
DECEMBER 1, 2020
Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Why Is Customer Retention Important?
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96 Facebook Live Video: How to Rock Q4 and Hit Your 2018 Goals
Engage Selling
OCTOBER 10, 2018
Watch my latest Facebook Live broadcast and learn how … Read More » This can bring feelings of anxiety for many salespeople, especially if they’re behind target. Don’t worry! There’s still time to end the year on target.or even exceed it!
Facebook 67
67 Square Pegs and Round Holes
Sales and Marketing Management
JULY 13, 2014
Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services.
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