2011 Customer Service Incentives Loyalty 
Jeffrey Gitomer
MAY 22, 2011
Gitomer | May 23, 2011 | Leave a Comment. The customer is elated when I say okay. There is an incentive for that person to maintain or improve his or her performance to stay at the top. KEY POINT OF UNDERSTANDING: Incentives and awards are economic stimuli of the first degree. Customer Loyalty. Categories.
Lessonly
NOVEMBER 20, 2019
In the early 2000s, business leaders began applying some of these same techniques to their teams in an effort to capture some of the same results: engagement, loyalty, and fun. My personal journey with gamification started at a conference in 2011. Imagine I’m a new customer service agent. The Myth of Gamification.
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