The True Value of Exceptional Customer Service & “Moments of Truth”
Jonathan Farrington
JULY 12, 2013
Isn’t it a shame that sometimes the customer, who you worked so hard to win, cancels the order during the initial stages because someone somewhere has let them down? It has been an exhausting and eventful week, so need to re-charge the batteries ahead of the launch of Top Sales Academy – Inside Sales Level – next week.
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