The True Value of Exceptional Customer Service & “Moments of Truth”
Jonathan Farrington
JULY 12, 2013
It increases spend, loyalty, reduces cost, promotes your company through positive word of mouth, differentiates you from your competition and can help you charge premium prices for your products and services. So what is the value of good customer service? Have you already begun thinking about your company’s moments of truth? Bon w/e a tous!
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