PowerViews with Bob Thompson: Evolving from RPM 1.0 to RPM 2.0
Pointclear
SEPTEMBER 20, 2012
Bob adds, “I’m afraid that companies become so dependent on the technology and content management and lead generation that they’ll forget those basics. Bob says customers value dealing with employees who have the power to act. And the fifth habit is being able to deliver that change in a way that is delightful to customers.
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