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Frank Cespedes: How to Build and Manage Your Multi-Channel Marketing

Cience

His next book is Rethinking Sales: What’s Changing, What’s Not, And Why Knowing the Difference Matters (Harvard Business Review Press, forthcoming). . Why has a multi-channel approach become more important? The most important thing about any go-to-market approach is the buyer and the buying process. Buying a car is an example.