Mindtickle
JANUARY 16, 2020
In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. In fact, any customer- or prospect-facing team member is directly responsible for bringing in revenue and building brand value.
Mindtickle
JANUARY 16, 2020
In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. In fact, any customer- or prospect-facing team member is directly responsible for bringing in revenue and building brand value.
Gong.io
JULY 11, 2022
Note that CSMs are not Customer Service advisors. The Account Manager, on the other hand, is responsible for renewals and for identifying up-sell and cross-sell opportunities. Forecasting. Long-term relationship-building. Identifying areas where buyers could take better advantage of the product. Call reviews.
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