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11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook

InsideSales.com

SaaS Sales Techniques to Improve Your Revenue. However, according to a 2010 Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customer service. With 40% of your reps coming up short, that’s a lot of lost revenue.