2003 Licensing Margin Software 
The ROI Guy
DECEMBER 15, 2005
Companies need to use yardstick techniques when evaluating CRM software investments. According to a 2003 survey by CAP Ventures Inc., IT costs include: • CRM software licensing and support contracts. Software integration and customization, including design, development, testing and maintenance.
The ROI Guy
NOVEMBER 30, 2006
Standardized desktop strategy (savings of $110/PC): Deploying a standardized desktop by minimizing hardware and software configurations. Because Vista is built on the Windows Server 2003 operating system, its core is more reliable than predecessor versions. Task scheduler facilitates recurring and event triggered task activation.
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