2017 Construction Customer Service Lead Generation 
Pipeline
JUNE 7, 2023
General CRM Statistics 1) 12.6% year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world.
Circleback
JANUARY 30, 2018
2017 is finally over. More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Moreover, with millennials being the largest generational segment in the U.S.
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