2017 Construction Customer Service Report 
Pipeline
JUNE 7, 2023
year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. They vary from lead nurturing (57%) to customer engagement (36%) to campaign reporting (28%).
Circleback
JANUARY 30, 2018
2017 is finally over. More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. In addition, content is becoming a popular way to reach customers.
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