Remove 2019 Remove Channels Remove Outside Sales Remove Sales Automation
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What Is the Real ROI of a Customer?

SugarCRM

Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. In a 2019 study , Gartner found that customer effort is the most significant measure in determining loyalty. Channel switching. And if your business doesn’t provide it, they’ll find a competitor that will.

ROI 26
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Inbound or outbound sales—which one should you focus on?

Close.io

The sales strategy you should use will depend on a number of variables, including the type of business you run, your average deal size, and how aware customers are about the solutions you offer. In the following paragraphs, we share a framework for determining which sales method is right for you. Pros & cons of outbound sales.