Nutshell

DECEMBER 21, 2022

Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer Retention: A Definition Customer retention is the act of retaining customers over a specific period of time such as a month, quarter, or year.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Nutshell

OCTOBER 7, 2020

Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer retention is the act of retaining customers over a specific period of time such as a month, quarter, or year. Customer Retention: A Definition.

Retention 71

Retention Outsourcing Services Buyer Customer 71

SugarCRM

JANUARY 13, 2022

But you know you need data to back this up—after all, we’re paid to think and then act, not simply go with our gut. In a 2019 study , Gartner found that customer effort is the most significant measure in determining loyalty. They improve recruiting efforts, public relations and even serve as outside sales reps.

ROI 26

ROI Customer Loyalty Churn 26