Airlines Customer Customer Service Salary 
Engage Selling
APRIL 23, 2013
Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.
Engage Selling
APRIL 23, 2013
Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.
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