Hubspot Sales

NOVEMBER 10, 2020

Do your reps feel comfortable approaching you with constructive feedback? B2B Sales Environment. A B2B sales environment is defined by who you’re selling to — other businesses. In this environment, sales representatives have fewer customers, larger sales, and longer sales cycles. Incentive-Based Sales Environment.

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Zoominfo

SEPTEMBER 24, 2019

A recent study showed that roughly 4% of customers that were “wronged” by a company complain, while the other 96% stop buying and tell their peers about the problem ( source ). Here are a few ways to collect customer feedback in a constructive way: Automated satisfaction surveys. Customer service follow up.

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Cancellation Remedy Lead Rank Lead Scoring 171

Zoominfo

OCTOBER 5, 2021

A recent study showed that roughly 4% of customers that were “wronged” by a company complain, while the other 96% stop buying and tell their peers about the problem ( source ). Or, if a customer cancels online, offer the survey as part of the cancellation process. Offer an additional incentive.

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