Remove Call-back Remove Health Care Remove Inside Sales Remove Software
article thumbnail

Frank Cespedes: How to Build and Manage Your Multi-Channel Marketing

Cience

But processing a return costs retailers an average of about $3 per item when handled in the shop versus twice as much when an online order is shipped back to the distribution center (and, thanks to competition with Amazon, it’s now often “free” shipping). Coming back to the website and consuming information there multiple times.