Sales Evangelist

FEBRUARY 18, 2019

On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. People matter Salespeople sometimes forget that people matter, so let my experience with a disconnected phone serve as a direct reminder about the need for quality customer service.

Customer Service 40

Customer Service Cancellation Customer Loyalty 40

Jeffrey Gitomer

MAY 22, 2011

There is an incentive for that person to maintain or improve his or her performance to stay at the top. KEY POINT OF UNDERSTANDING: Incentives and awards are economic stimuli of the first degree. Speak Your Mind Cancel reply. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless.

Hiring 291

Hiring Social Media Loyalty Incentives 291

LeadFuze

MAY 17, 2021

Both happened to me at the same company when, after I agreed to a lower salary and higher commissions as I knew the value of my pipeline, I closed two large accounts, and my quota was doubled, effectively canceling out the commission portion on my sales. If they fear the company is failing, there is zero incentive to stay with you.

Paid Content 98

Paid Content Sales Management Hiring Lead Rank 98

Zoominfo

SEPTEMBER 24, 2019

Depending on your particular offering, this survey may come in the form of an email after a customer cancels your services. Or, if a customer cancels online, offer the survey as part of the cancellation process. Customer service follow up. Offer an additional incentive. Review websites.

Cancellation 171

Cancellation Remedy Lead Rank Lead Scoring 171

Zoominfo

OCTOBER 5, 2021

Depending on your particular offering, this survey may come in the form of an email after a customer cancels your services. Or, if a customer cancels online, offer the survey as part of the cancellation process. Does customer activity often slow three months before cancellation?

Cancellation 100

Cancellation Remedy Lead Rank Lead Scoring 100