Channels Coaching Customer Service Infusion 
Miller Heiman Group
OCTOBER 28, 2019
Customers have consistently positive interactions in every channel. Use questioning skills to reveal customer needs. Customer service interactions enhance customer experience. Sales managers effectively coach salespeople. Provide clients with insights and perspective.
Sales Hacker Training
NOVEMBER 21, 2022
Crystal When you’re emailing a prospect for the first time, negotiating with a customer, or having any important conversation, it’s critical to understand your audience. It’s like having a coach for every conversation. These insights help reps close more deals, managers become better coaches, and teams be more productive.
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