Putting the Social into CRM Predictions for 2012 ? Score More Sales
Score More Sales
DECEMBER 16, 2011
Exciting enhancements are on the horizon are new tools to work with CRM and Social CRM to bring knowledge TO the user, rather than the user doing all the thinking and pre-work. A social CRM strategy should benefit marketing, customer service, sales and e-commerce. The SCRM market is valued at over $1B according to Gartner.
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