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The ROI from CRM

The ROI Guy

According to a 2003 survey by CAP Ventures Inc., IT costs include: • CRM software licensing and support contracts. Licensing and support contracts for electronic data interchange (EDI) tools, databases, operating systems and other software. Increase customer retention. Here's how they break down. Implementation labor.

ROI 40
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Value of Assessment ROI & TCO Tools for Demand-Gen and Sales Enablement Campaigns

The ROI Guy

In 2009, Alinean and IDC updated annual research conducted since 2003 on the ROI from implementing business value tools. Empower channel sales with differentiating ROI selling approach and value added ROI services, helping to improve channels sales loyalty, effectiveness, satisfaction and retention.

ROI 40