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The ROI from CRM

The ROI Guy

Several reports recently published claimed that the return on investment (ROI) from recent CRM implementations had been dismal, with eight out of 10 projects failing to deliver on ROI promises, and project failure rates typically running between 50% and 70%. According to a 2003 survey by CAP Ventures Inc.,

ROI 40
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Does the Vista view include ROI?

The ROI Guy

Because Vista is built on the Windows Server 2003 operating system, its core is more reliable than predecessor versions. When an upgrade is performed, some organizations offer training for users, although experience with Windows XP illustrated that most users were upgraded without formal training programs.

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