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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

Yet, most organizations and associations lump storytelling under the advertising and promotional umbrella. And, often, these activities are outsourced to folks who are not as invested as you are in retaining not only your customers, but also your employees. On behalf of creating remarkable and enduring client-focused outcomes.

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Best Sales Blogs: The Ultimate List of 55+ (Recently Updated!)

LeadFuze

This huge blog site yields contributions on a massive list of topics including Sales, Marketing, Customer service, IT and Small Business. Managing Member at Adaptive Business Services. Craig also conducts training and workshops primarily in social selling and communication skills. Salesforce Blog. The Gist: .