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On the Fly: Why it’s Useful to Include Role Play in Call Center Training Programs

Lessonly

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?

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Video Training Play-By-Play: 4 Examples to Help You Get Started

Lessonly

What makes training videos so good, and what can you apply when creating your own? This post is the second in a series on using videos in training. The first post explored six reasons why you should consider adding videos to your training strategy. . To help you find nuggets of inspiration for your next training video.

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14 Pro Tips for Running a Successful Business

Hubspot Sales

You need to research, study, and learn. There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. If you go into business hoping for the best, you're most likely going to fail. It's harsh, but true. How to Run a Business.

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[Part 3] Execute on Account-based Marketing: Value Selling to Stakeholders at Key Accounts

LeveragePoint

In the hands of good sales teams, strong Value Propositions evolve from Flexible Case Studies early in the sales cycle to Customer Value Analyses during a customer evaluation to a Shared Business Case to Buy that helps sales teams speed the time to closing. Here is the clinical study. Too good to be true?