On the Fly: Why it’s Useful to Include Role Play in Call Center Training Programs
Lessonly
NOVEMBER 10, 2021
There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?
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