Lessonly
NOVEMBER 11, 2020
One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.
Smooth Sale
JULY 12, 2022
The Worst Possible Customer Service. Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. The Better Customer Service for the Return Flight: The Sales Success Ingredient. Learn more to train teams, and join the advocacy program.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Smooth Sale
JULY 7, 2023
Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Learn more to train teams and join the advocacy program.
Lessonly
NOVEMBER 10, 2021
There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?
Score More Sales
JUNE 25, 2014
Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. Think airline industry after 9/11. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. Blurred Lines. How can this impact sales? When will you start?
Tony Hughes
FEBRUARY 28, 2018
This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.
Understanding the Sales Force
JUNE 26, 2014
Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.
Expert insights. Personalized for you.
26 
Let's personalize your content