Airlines Customer Service Sales Management Training 
Jonathan Farrington
JULY 12, 2013
In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone.
Understanding the Sales Force
JUNE 26, 2014
Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.
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Pointclear
APRIL 19, 2017
Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” Simplified. ”
LeveragePoint
SEPTEMBER 21, 2018
Sales management focuses on revenue outcomes and top line growth, tending to have urgency with respect to near term objectives and execution. Our airline furniture is better designed, more comfortable and 20% lighter. “We generate €3 million in savings over the life of the equipment.”. “An Too good to be true?
Sales Hacker Training
MAY 29, 2020
What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. How to create a crisis management plan.
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